School of Management and Enterprenuership
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Item Accounting information systems and decision-making: a case study of ministry of finance planning and economic development.(Kyambogo University [unpublished work], 2016-12) Tumwesigye, RobertThe study focused on examining the relationship between the accounting information systems and decision making at MoFPED. It was guided by the following specific objectives to; establish the effect of data entry on decision making at the MoFPED, examine the influence of data presentation on decision making at the MoFPED and assess the effect of data reporting on decision making at the MoFPED. The study adopted a case study design where both qualitative and quantitative methods were applied in data collection and analysis. The study gathered both primary and secondary data. Primary data was obtained through interviews and questionnaires to randomly selected employees. Secondary data included; MoFPED Resource Centre (RC) which streamlines the flow of information within the Ministry and published reports. Regression analysis was used for the data analysis and drawing inferences from the findings. The findings revealed that accounting information system 1s an indispensable tool in decision making. The findings MoFPED revealed that AIS was used to capture data collected, store, manage, process, retrieve and report financial reports, to attain an effective control and coordination of activities. MoFPED adopted AIS in order to support decision system, communication, monitoring, knowledge management and controlling activities. The Ministry used AIS to capture, present data and reporting through financial reports to aid optimal decisions. Reports such as IPPs aided Decisions such as payroll and decentralization management to avoid delayed salaries for civil servants. The study concludes that, using AIS to capture, present and report quality financial information on a timely basis enhances realization of effective decisions such as implementing performance management and service delivery through decentralization of the payroll. Further still the study deduces that use of AIS requires high level of accuracy in financial transactions and recordkeeping and to make financial data easily available to those who legitimately need access to it, all while keeping data intact and secure in order to balance the diversification of financing, accountability, and autonomy in public entities. The study recommends that, Management of the MoFPED should impart staff with training and knowledge transfer in using AIS to conduct financial analysis. MOFPED should evaluate accounting policies used in the set time table and it should be revised according to the principal and standard for giving more useful accounting information systems in case of need. There is need to transform AIS in order to meet the challenges due to the funding reform by realigning their organizations with the environment, redesigning themselves to achieve new goals, redefining staff roles and responsibilities, and reengineering their organizational processes.Item Accounting information systems and firm performance of small and medium enterprises in Nakawa division(Kyambogo University (un published work), 2019-11) Acen, MaureenThis study was set to investigate the relationship between accounting information systems and firm performance of SMEs in Nakawa division of Uganda. Specifically, the study examined the relationship between system quality and firm performance, assessed the relationship between information quality and firm performance, and analyzed the relationship between system threats and firm performance of SMEs in Uganda. A survey design was adopted and a sample of 144 SMEs was selected from all 240 SMEs that are established in Nakawa division. The findings of the study were based on correlation analysis. The findings of the study unveiled the following key insights. First, accounting information systems had a statistically significant relationship with firm performance. Further the study established that system quality had a statistically positive relationship with firm performance. The study also revealed that information quality had a statistically significant relationship with firm performance. Finally, the study revealed that system threats have a statistically negative relationship with firm performance. The study concluded that accounting information systems are critical to the production of quality accounting information on a timely basis and ensures that all levels of management get sufficient, adequate, relevant and true information for planning and increases the control and enhances the performance of a firm. The study recommends that SMEs need a well-designed and operating accounting information system to enable them manage its most valuable resource which is information. Further research should include intervening and moderating variables and study this effect, and further research may conduct longitudinal studies that may study the relationship over a long period of time.Item Advertising and sales performance: a case of roofings Uganda limited(Kyambogo University [unpublished work], 2018-11) Balikurungi, TeddyThis study explored the effect of advertising on sales performance of steel manufacturing companies in Uganda using Roofings Uganda Ltd as a case study. This study was needed due to evidence indicating that though Roofings Uganda Ltd was spending an increasing amount of funds on advertising, this was not being reflected her sales. The study specifically examined the effect of print media, billboard and broadcasting advertising on sales performance of Roofings Uganda Ltd. The research design used was a case study design and both qualitative and quantitative approaches were used. A sample of 48 employees and 3 key informants from the accounting and marketing departments, were used for the study. Data was obtained using a structured questionnaire for employees and structured interview guides for key informants. Data was analysed using descriptive, inferential statistics (quantitative data) and content analysis for qualitative data. The findings suggest that advertising in totality contributed 31 % (r2change =.312) to the performance of Roofings. In terms of individual factor contributions, it was found that print media contributed 11.4%, billboards, 5% and broadcasting 17.4%. Broadcasting made higher contribution, followed by print media and finally by billboards. With regard to print media advertising, leaflets were more effective than newspapers. Their pointed information and colourful illustrations enable a company to tell a clients and potential customers key qualities, uses and benefits of products. Billboard advertising was less significant due to the fact that, the forms used were very traditional and did not reach out to many potential clients. Broadcasting advertising contributed more to sales performance of Roofings due to the fact that it reached to more potential clients given the fact that people spend more time on TV and radio than reading. TV advertising had higher efficiency levels when compared with all classic advertising channels. TV advertising campaigns strongly affected sales volume than other advertising media. This is partly because the potential market was more visual and so spent more time on TV and the TV was able to effectively highlight products' quality, cost effectiveness and brand image. The study recommends that for advertising to contribute more to sales performance of steel manufacturing companies, they need to strengthen print media advertising by increasing its frequency. News Papers adverts should adopt the features of leaflets by having better colourful descriptions of products, with pointed benefits. Billboard advertisements should be re-cast to include messages that strongly impacts on clients' decisions purchase a product. Traditional billboard media should be dropped in favour of electronic billboards, because it is often ignored or tuned out.Item Agency banking and financial inclusion in Uganda(Kyambogo University(Unpublished work), 2021-04) Nabatanzi, RitahThe purpose of the study was to examine the effect of agency banking on financial inclusion in Mukono Municipality. Specifically, the study evaluated the effect of geographical coverage on financial inclusion in Mukono Municipality, the effect of agent transaction volumes on financial inclusion in Mukono Municipality and the effect of number of banking agents engaged on financial inclusion in Mukono Municipality. The study used the agency theory to guide the conceptualization. Using a cross-sectional survey design, primary data was collected by the use of questionnaires and interview guides. A target population of 85 respondents who included bank agents, supervisors, managers and employees was considered and quantitative data was obtained from 60 respondents out of a sample of 70 respondents and the response rate was 85.71%. Simple random sampling was used to collect quantitative data while qualitative data was collected using purposive sampling method from a sample of 8 interviewees and a response rate of 100%. Prerequisite tests were carried out to meet parametric assumptions and these were; Shapiro Wilk tests for normality, scatter plots to check for linearity and multicollinearity tests that were gauged using zero order correlation matrix and Variance Inflation Factors. The study used descriptive statistics to describe the relevant aspects of the phenomenon, Pearson correlation was used to check the relationship among the study variables and finally when data was deemed fit, a multiple regression analysis was performed to address the study objectives. The findings of the study revealed that geographical coverage was a significant predictor of financial inclusion (Beta =0.503, p value =0.000). The number of banking agents engaged was also found to significantly predict financial inclusion (Beta =0.258, p value =0.010). The results of agent transaction volumes were found not to predict financial inclusion (Beta =0.184, p value =0.116). The study concluded that agency banking model is a success as regards to deepening financial inclusion and thus recommended that geographical coverage of agency banking as well as the number of banking agents engaged were found to affect financial inclusion thus efforts have to be made to increase the number of outlets providing bank agency services so as a greater geographical coverage is achieved. Future studies need to be conducted in other areas of Uganda and also increase the sample size to check the robustness of this study.Item Antecedents of agency banking adoption in Uganda’s banking sector: a case study of equity bank clients in Kamala(Kyambogo University (un published work), 2019-10) Nazziwa, JacintahThe study examined the antecedents of Agency banking adoption on Equity Bank clients in Kampala. The study specifically examined the effect of perceived trust on Agency banking adoption on Equity bank clients in Kampala, assessed the effect of perceived usefulness on Agency banking adoption on Equity bank clients in Kampala, and examined the effect of perceived ease of use on Agency banking adoption on Equity bank clients in Kampala. The study adopted the Technology Acceptance Model (TAM) to conceptualize the variables as used in the study. In the study, a case study research design was adopted; convenience sampling technique was used to select a sample of 132 customers from a population of 200 respondents. Out of the 132 questionnaires administered, only 81 questionnaires were filled and returned constituting a response rate of 61.4%. Quantitative and qualitative approaches were used to collect data from Equity bank customers and agents with the help of questionnaires and interview guides respectively. In the study, analysis was done at different levels first with descriptive statistics, followed by correlation and later regression analysis. The findings of the study revealed that perceived trust was the strongest predictor of Agency banking adoption among Equity bank customers (Beta=0.368, p=.000), this was followed by perceived usefulness (Beta=0.272, p=0.004) and lastly perceived ease of use (Beta=0.261, p=0.007). The study recommended that efforts should be done to enhance perceived trust, perceived usefulness, perceived ease of use in a bid to increase agency banking adoption. Future studies should be done in relation to agency banking and customer satisfaction as well as agency banking and financial performance. Key words: Perceived trust, perceived usefulness, perceived ease of use, agency banking adoption.Item Assessing the effect of internal control systems on financial performance: a case of the coordinating office for the control of trypanosomisiasis in uganda (coctu).(Kyambogo University [unpublished work], 2014-12) Mpangire, HananThe study assessed the effect of internal control systems on financial performance in the agriculture sub sector. Primary data was collected using questionnaires, and interview. A total of 50 respondents participated in this study. Secondary data included review of documents and records such as management reports, Audit reports and other related literature. Data was analyzed using the Statistical Package for Social Scientists (SPSS). The dimensions of internal control systems in this study were (control environment, monitoring, and control activities) and they were linked to the dimensions of performance (liquidity, accountability, and reporting). Details revealed that control environment is linked to liquidity (r = 0.294, p≤0.01),control environment was also linked to accountability (r = 0.338, p ≤0.05), and control environment was related with reporting (r = 0276, p ≤0.01).Similarly, the study found that audit as a dimension of internal control system, was related with all the dimensions of financial performance in the following details; audit and liquidity was related (r = 0.091, p ≤0.01), internal audit was related with accountability (r = 0.447, p≤0.01), internal audit and reporting have a significant relationship (r = 0.389, p ≤0.01). In addition, control activities as a dimension of internal control system and all the dimensions of financial performance are related; control activities and liquidity are related ( r = 0.291, p ≤0.01), control activities and accountability are related (r = 0.411 , p ≤0.01), and control activities and reporting are related (r = 0.299, p≤0.01). On assessment, it was recommended that there was an urgent need for Management's action to correct errors in the system as an indication of Management's commitment to the operation of the internal control system. Management should always monitor, cross check and review the financial reports as well as carrying out similar studies in other government institutions. Having known the significance of Internal Control Systems on the financial performance, COCTU needs to ensure continuous review of the Internal Control System in the changing environment.Item An assessment of alternative contract award methods and contractor performance in local governments in Uganda: a case study of Oyam district(Kyambogo University [unpublished work], 2022-04) Stella, Achanit EveThere are several alternative contract award methods stipulated in the PPDA Act, regulations and Local government guidelines to guide the identification of contracts for Government projects in Uganda. The alternative contract award methods include: Quality and Cost Based Selection, Quality Based Selection, Fixed Budget Selection, Least Cost Selection and Technical Compliance Selection and contractor performance is specified by cost and time variation. This study assessed alternative contract award methods and contractor performance in Oyam District Local Government in Uganda. The study employed a triangulation approach whereby both qualitative and quantitative techniques were used to collect the data relating to the factors for the choice and commonly used contract award methods and contractor performance. The Statistical Package for Social Sciences (SPSS) software was used to analyze data contract award methods and contractor performance and Relative Importance Index (RII) was used to rank the methods and their impact on contractor performance. Regression analysis was used to show the effect of contract award methods on contractor performance. The study findings revealed that Least Cost Selection (LCS) with RII of 0.845 was the most frequently used contract award method. It also revealed that technical factors with RII of 0.892 were the most important in determination of the choice for method of contract awarding in Oyam District Local Government. The study recommended that Quality Based Selection and Technical Compliance Selection should be prioritized in contract award process in order to foster effective contractor performance (timely completion and adequate cost) in Oyam District Local Government.Item Assessment of artisan clay bricks on performance of structural strength, chemical stability and durability in Uganda(Kyambogo University [unpublished work], 2021-08) Nabbala, Moses MumpembeBricks are oldest building materials since 7000BC, and are preferred as building material due to their high compressive strength, fire & weather resistance, thermal & sound insulation and durability. l11e artisan clay bricks in Uganda are characterised with low strength, erosion, tiny cracks, lime pop out, warping, efflorescence and high-water absorption. The raw clay and artisan burnt clay brick samples were collected from artisan brick making places (sites) from Eastern, Central and orthcrn Uganda. The sampling was done using JS-5454 procedures. Testing was carried out for water absorption, mineral percentage investigation in natural and purified clay in terms of sio2, Ah03, Fe203 & CaO, compressive strength of the artisan clay unit, improved chemical composition artisan clay units from purified clay and improved molded bricks from raw clay. Results indicated that mineral requirements for manufacturing bricks was not satisfactory; for artisan bricks, they had very low characteristic strengths of 0.63N/mm2 for Lira and 0.38N/mm2 for Mukono samples. Refining and change on molding process was done and the raw clay structure shifted to the positive side of the required mineralogy. Fired bricks on testing gave higher characteristic strengths of 2.2 N/mm2 after purifying and 3.3N/mm2 after use of improved mold for Lira, 5.12 and 2.62N/mm2 respectively for Mukono, slight efflorescence and low water absorption. This study therefore recommend that the artisan do include both clay refining processing and constant force kneaded clay pressing in the manufacturing process. Key words: Strength, brick structure, chemical stability and durability in UgandaItem Assessment of the effects of procurement processes on the performance of construction contracts in local governments in Uganda: a case of Sheema district(Kyambogo University (un published work), 2019-11) Tumusiime, Musiime FredGlobally, public procurement offers a framework used to implement initiatives and programmes for socio-economic development. Despite this, public sector procurement faces a number of challenges which include; lack of transparency and limited recognition of the strategic importance of the procurement function, among others. This study therefore focused on assessing the effects of procurement processes on performance of construction contracts in Local Governments in Uganda using Sheema district as a case study. The study assessed the effects of procurement planning, and contract monitoring and administration on the performance of construction contracts. The study adopted descriptive research design and used simple random sampling to sample 81 respondents out of a target of 86. These were selected using simple random and purposive sampling techniques. Both quantitative and qualitative and quantitative data were collected. Quantitative data were collected using questionnaires and analysed using SPSS while qualitative data were collected using interview and document review guides. The quality of the data collection instruments was assessed using Content Validity Index and Reliability analysis. Quantitative data were analysed using descriptive means and the hypotheses tested using multiple regression analysis while qualitative data were analyzed using narrative text. The study revealed that contingency plans were never developed, procurement checklists were not commonly prepared; and few stakeholders were involved, among others which indicated that there was poor procurement planning in Sheema District. Regarding contract monitoring and administration, the results revealed many deficiencies such as limited follow up monitoring, contractor performance was rarely cross checked; and timely monitoring reports were not regularly prepared for management to take action, among others all of which indicated gaps in the contract monitoring and administration activities in the District. The study concluded that procurement planning has a significant effect on the performance of construction contracts and equally, contract monitoring and administration has a significant effect on the performance of construction contracts in Sheema DLG On the basis of multivariate model relating performance of construction contracts, procurement planning(X1), and contract monitoring and administration (X2) as indicated below: Y=0.311+ 0.113X1 + 0.625 X2 + ε (where ε is the error term).The study also developed a framework to control procurement process in DLGs in Uganda. The study recommended that further research be carried out to improve the developed framework as well as explore the challenges of construction procurement in DLGs. Key Words: Procurement Planning, Contract Administration, Procurement Processes, Contract Performance, Construction Contracts, District Local Government.Item Audit practices and performance in fraud detection and prevention in the public sector in Uganda case of Kiruhura district(Kyambogo University[unpublished work], 2014-01) Katusiime, AdrineAccording to Coram, Ferguson, Moroney (2006), fraud encompasses an anay of irregularities and illegal acts characterized by intentional deception, either for the benefit or detriment of the organization by internal or external persons. It comprises all acts, omissions and concealments involving a breach of a legal or equitable duty and resulting damage to another. This study set out to analyze the Audit Practices used in detecting and preventing fraud in Kiruhura district. The objectives of the study were to examine the: current audit practices used by internal auditors; tools used by internal auditors to detect fraud; level of experience and professionalism required of internal auditors in detecting and preventing the fraud risk; performance of the various audit practices in detecting and preventing fraud. The study findings indicated that: internal audit practices (internal control system (60%); supervision of transactions; whistle blowing (86.7%); segregation of duties (93.3%) are in excellent position to identify fraud schemes and scenarios and evaluate the controls in place to prevent them; the tools used by organizations such as financial model of fraud risk assessment perform, computer based audit techniques to perform analytical procedures, and use of computer programs and checklists are in a better position to detect and prevent fraudulent activities in organizations; and auditors must possess a given set of professional skills and a high degree of professionalism to be able to detect and prevent fraudulent cases in organizations. The study recommends organizations should use a good mix of audit practices with a good number of the tools used while emphasizing on the use of auditors that are well trained and practice a high level of professionalism to effectively detect and prevent fraud in organizations.Item Benefits, firm size and adoption of international financial reporting standards for small and medium enterprises in Uganda(Kyambogo University (un published work), 2019-10) Namujjuzi, SylviaThe objectives of the study were to analyse the influence of cost saving benefits on the adoption of IFRS for SMEs in Kawempe division urban council, to analyse the influence of decision making benefits on the adoption of IFRS for SMEs in Kawempe division urban council, to establish the moderating influence of firm size on the relationship between cost saving benefits and adoption of IFRS for SMEs in Kawempe division urban council and to establish the moderating influence of firm size on the relationship between decision making benefits and adoption of IFRS for SMEs in Kawempe division urban council. Four null hypotheses were tested based on the objectives. The study aimed at examining adoption of International Financial reporting standards for Small and Medium Sized Enterprises in Uganda with an emphasis of examining the influence of benefits that SMEs perceive from adopting IFRS for SMEs and how these benefits influence adoption of these standards contingent to firm size. The study was underpinned on the Economic Network theory and the Agency theory. A cross sectional survey design was utilised and both quantitative and qualitative data was collected using questionnaires and interviews. A total population of 851 SMEs was considered to obtain quantitative data using questionnaires and a sample of 267 SMEs was obtained using Krejcie & Morgan table (1970), data was obtained from only 230 SMEs using quota sampling and simple random sampling methods giving a response rate of 86.14 percent. Qualitative data from interviews was obtained from 10 respondents using purposive sampling method. Prerequisite tests were carried out were data was tested for normality and multicollinearity, all data was normally distributed and lacked collinearity effects. A multivariate analysis, using a binomial logistic regression model was performed to address objectives one and two while objective three and four was analyzed using a hierarchical multiple regression model. Findings from the logistic regression showed that Cost saving benefits have a positive significant influence on adoption of IFRS for SMEs and therefor the null hypothesis was not supported (p< 0.05) while Decision making benefits have a non-significant influence on adoption of IFRS for SMEs therefore null hypothesis was supported (p>0.05). Findings from the hierarchical regression showed that Firm size has a positive significant moderating influence on the relationship between cost saving benefits and adoption of IFRS for SMEs and therefore the null hypothesis was not supported (p<0.05). Further more, Firm size has a positive significant moderating influence on the relationship between decision making benefits and adoption of IFRS for SMEs and thus the null hypothesis was not supported (p<0.05). It was concluded that adoption of IFRS for SMEs can be enhanced if emphasis is put on all the benefits of adoption as well as firm size. The study recommends that policy makers should develop a concrete policy and support strategies to enhance adoption benefits and in so doing, the different firm sizes need to be put into consideration. Future studies can consider carrying out the same study while involving SMEs in other areas of Uganda and the scope of the study would also be extended by involving comparative studies with other countries. Key Words: Benefits, firm size, Adoption, International Financial Reporting Standards for Small and Medium Enterprises and Small and Medium EnterprisesItem Bidding process compliance and bid competitiveness. a case of Uganda National Roads Authority(Kyambogo University, 2021-05) Namawejje, RoseThe general objective of the study was to examine the effect of bidding process compliance on bid competitiveness in UNRA. The study specifically assessed how bidding document approval, invitation to bid and sale or issue of bidding document affect bid competitiveness in UNRA. The study used a case study design adopting quantitative and qualitative approaches. The study population included 107 respondents consisting of contracts committee, user departments and members of the PDU from the head office and the six regional offices in the country. 107 questionnaires were sent out to be filled but only 80 questionnaires were full-filled and retuned providing a response rate of 75%. The study findings revealed that bidding document approval, invitation to bid and sale or issue bidding document all predict 66.4% of the variance in bid competitiveness in UNRA. The study found out that bidding document approval, invitation to bid and sale or issue of bidding documents were significant predictors of the variance in bid competitiveness (β1= 0.451, t= 3.639, Sig. = 0.000), (β1= 0.072, t= 8.705, sig = 0.000) and (β1= 0.462, t= 4.963, Sig. = 0.000). To increase bid competitiveness the study recommends that UNRA should encourage both the staff directly linked to the bidding process at the head office and in regional offices to comply with the approved procedures stipulated in the PPDA Act 2003 as amended and the PPDA Regulations 2014 so as to make the process competitive in terms of increased number of potential bidders, lowering the procurement costs due to increased competition and access to new market developments provided by suppliers.Item Budget alignment policy and realisation of organisational strategic goals: a case study of amnesty commission-Uganda.(Kyambogo University [unpublished work], 2016-12) Ashudu, MasembeThe study assessed the relationship between "Budget Alignment Policy and Realisation of Organisational Strategic Goals; A Case Study of Amnesty Commission-Uganda". This was guided by the following specific objectives to; establish the extent to which Cost estimations based on plans influence achievement of Organizational strategic goals, assess how Translating plans into operational objectives affect achievement of Organizational strategic goals and examine whether aligning plans to financial targets affect achievement of Organizational strategic goals. The methodology adopted a case study research design to carry out the study. This involved the use of qualitative and quantitative techniques for data collection. The target population was 85 respondents from the a sample size of 70 respondents were selected using Morgan and Krejcie(l 970), sample size table. The research also used both primary and secondary data. The study tools used were questionnaire forms and interview guides to collect information from different respondents. The analysis was done using Special Package for Social Scientists (SPSS). Findings from the test revealed that budget alignment positively influenced realization of strategic organisational goals at Amnesty Commission-Uganda. The results revealed that budget enables mobilization of resources and maximizes proper utilization of resources in the adequate and correct ways and that Amnesty Commission-Uganda was facing the problem of poor resource allocation mechanism characterized by both misappropriation and limited funding. According to the findings it is recommended that Amnesty Commission-Uganda should be careful in setting the goals for the financial year by making sure that those goals must be achievable in order to avoid wastage of resources. Also an effective management system should deal with all relevant aspects while an efficient financial management system does this with little use of resources by being integrated and focused on identified aspects including both risks and opportunities. A flexible management system should easily adapt to new requirements without losing effectiveness or efficiency. The study recommended that, there is need for more enlightenment of community members about the benefits and importance of budget alignment in the public sector through carrying out seminars, workshops and effective sensitization. Thus, there is a need to integrate strategic management and budgeting. The study suggests that further research should be conducted to examine the impact of budgeting systems on financial management in financial institutions. Amnesty Commission-Uganda highlights the importance of taking both the planning procedures and the budgeting framework of the country into consideration in the earliest stages of the budgetary planning process.Item Budget management practices and service delivery in non-governmental organizations in Uganda: a case study of cornerstone development Uganda.(Kyambogo University [unpublished work], 2016-12) Mumbya, MosesThe study investigated the relationship between budget management practices (budget formulation, budget implementation, and budget controls), and service delivery (timely services, beneficiaries' satisfaction, accessibility to services, and professionalism of staff) in NGOs in Uganda. A quantitative survey on budget management practices was conducted among administrators (Nl8) and staff (N73) of Cornerstone Development Uganda Limited. Data was analyzed using descriptive and inferential statistics. Results reveal that budget formulation at Cornerstone Development Uganda was centralized. Budget formulation was related with service delivery through meeting the needs of service centres acting as tool of planning, offering timely services, and helping service providers to perform their duties. Budget implementation was related with service delivery through facilitating proper resources utilization, helping the firm to deliver timely and satisfactory services, and help in resources allocation. Budget control ensures accountability and professionalism, regulates unnecessary expenditure, ensures timely service delivery and acts as an evaluation tool. The findings showed that there is a positive relationship between budget management and service delivery in Non-Governmental organisations in Uganda. The findings suggest that organisations need to encourage departmentalized budgeting, empower budget management committees and involve all stakeholders in budget formulation. It is recommended that further studies on budget management practices and staff professionalism, in relation to service delivery be carried out also in the public sector.Item Business model innovation and performance of micro, small, and medium-sized enterprises in Nakawa division, Kampala capital city authority(Kyambogo University [unpublished work], 2023-10) Eriyau, MosesDue to evolving business models in the digital economy, how value is provided is also changing quickly. This study focused on investigating the effect of business model innovation on the performance of MSMEs. It was guided by three specific objectives that included; (i) to examine the effect of value proposition on performance, to assess the effect of value creation on performance, and to establish the effect of e-business on the performance of MSMEs. The study adopted a cross-sectional survey design and applied both qualitative and quantitative approaches. Data was gathered from a sample of 130 respondents. Both questionnaire and interview methods were used to gather data from the specified respondents. In order to address the study objectives, quantitative data was analysed using regression analysis to establish how business model innovation affects the performance of MSMEs. In the process, the contribution of value proposition, value creation, and e-business on performance was established. The findings revealed that value proposition, value creation, and e-business all had a significant positive effect on the performance of MSMEs. The study, therefore, concluded that business model innovations play a vital role in driving MSMEs' performance. As a result, the study recommends managers and owners to actively manage, update and continuously monitor their business models, business models should be examined and updated in light of recent market and technology developments, MSMEs should also prioritize stakeholders' interests and determine how to strike a balance between their requirements and expectations when defining the value proposition. And MSMEs should consider the creation of value at cost-effective pricing. Owners and managers of these firms need to generate value at market-competitive pricing. Lastly, the study recommends management adopt e-business innovations such as online marketing to improve service delivery and that there should be space for feedback from customers to know where they did not do well, as it will help the organization be more effective.Item Business planning and performance of small and medium scale enterprises in Mukono municipality(Kyambogo University[unpublished work], 2015-11) Wakhakunyu, GeofreyThis study focused on assessing the impact of business planning and performance of Small and Medium Scale Enterprises in Uganda. The study was guided by the following study objectives namely;assessing the Nature of Business Planning and how it affect performance of SMEs in Mukono Municipality, analyzing the internal business planning factors that affect business performance of SMEs in Mukono Municipality and examining the External Business Planning Factors that affect business performance of SMEs in Mukono Municipality. The study was guided by a cross sectional design conducted from a population of 45 CEOs of SMEs in Mukono Municipality. The study found out that internal business planning factors such as setting specific objectives, availability of business plans and employees' awareness of core values affect performance of SMEs. More still, the study found out that external business planning factors including changes in government policies, environmental regulations and policies as well as political environment affect performance of SMEs. Furthermore, the study found out that external business planning has an overall impact on the performance of SMEs. The following recommendations were therefore made; SMEs should set objectives and goals, develop simple and clear vision, mission, core values as well as strategic plans that guide their operations. More still managers of SMEs should create awareness to all stakeholders about key business planning issues that affect the performance of the business.Item Business process outsourcing and operational efficiency in the telecommunications industry in Uganda a case study of Airtel Uganda(Kyambogo University (un published work), 2018-12) Aturinda, JudithThis study overall objective was to examine the relationship between Business Process Outsourcing and Operational Efficiency at Airtel Uganda. The specific objectives related to assessing the relationship between business process outsourcing planning, implementation and monitoring and evaluation and operational efficiency at Airtel Uganda. A cross sectional design adopting qualitative and quantitative approaches was used, the study population included 125 staff consisting of top management, middle management level, lower management level and service providers were interviewed. Data was collected using questionnaires and interviews. The study revealed a moderate positive significant relationship between business process outsourcing planning and Operational efficiency at Airtel Uganda represented by (R= 0.502**, P = 0.000). Secondly, the study further discovered a high positive significant relationship between business process outsourcing implementation, and Operational efficiency at Airtel Uganda represented by (R=0.805**, P = 0.000). Thirdly, the study discovered a high positive significant relationship between business process outsourcing Monitoring and evaluation and Operational efficiency at Airtel Uganda represented by (R=0.665**, P=0.000)To enhance operational efficiency of Airtel Uganda using BPO, the study recommends that the management of Airtel in its BPO planning should: f n its make and buy decision making conduct adequate cost evaluation on each activity to guide decision to outsource or keep in-house; In SLAs clearly define penalties for contract violations as disincentive for poor performance. To enhance operational efficiency of Airtel Uganda using BPO, the study recommends that the management of Airtel in its BPO implementation should: Solicit for more than one partner and subject them to venting process and award contracts for outsourcing based on best evaluated bidders at partner solicitation level. Strengthened partners ' relationship management through integrating technology with its partners for enhanced information sharing for outsourced activities. To enhance operational efficiency of Airtel Uganda using BPO, the study recommends that the management of Airtel in its BPO monitoring and evaluation should: .The responsible partnership managers and accounts department submit all the ·necessary accountability for timely payments that are based on fulfillment of performance expectations. Payment should be effected at least 30 days of invoicing or as provided for in the contract.Item Career development and employee performance in Uganda a case of Uganda nation bureau of standards(Kyambogo University (unpublished work), 2018-12) Kyomugisha, CarolineThe study intended to determine the contribution of career development and Employee performance at Uganda National Bureau of Standards (U BS). The specific objectives of this study included to determine the job training contributes employee performance in UNBS: to exam inc how career mentoring contributes to employee performance in U BS and to establish the contribution of job orientation and employee performance in UBS. In this stud y, a case research design was used and both qualitative and qualitative approaches were adopted. Data was collected using questionnaires and interviews. from a sample of I03 respondents where a response rate of 81 respondents was realized and considered for data analysis. The study findings revealed chat job training significantly contributes on employee performance in this organization. The findings also revealed that career mentoring significantly contributes on employee performance in this organization. It was also revealed that job orientation significantly contributes on employee performance in this organization. However, the three selected dimensions of career development moderately contributes on employee performance. It means that the explanatory power of this model is moderately positive since a unit change in job training. career mentoring and job orientation can increase on the performance of employees. Basing on the first objective, this study recommends that this organization may make employee development a priority: This is a common interview question and also make sure that performance appraisals are consistent. This study further recommends that this organization may create a new approach to communication. Introduce new ways to communicate throughout the organization. From the last objective. this study recommends that during the employee induction process, the trainer may use a lot of visuals. and try to avo id text based training. This is because human beings are much more likely to remember the images rather than text.Item Community empowerment and wetland policy implementation in uganda: case of mukono municipality.(Kyambogo University [unpublished work], 2016-10) Rwakasole, YoweriThe study explored the effect of community empowerment on wet land policy implementation in Uganda, with specific reference to Mukono Municipality wetlands. The objectives of the study were: To establish the effect of awareness, financing alternatives and infrastructure development on wetland policy implementation in Mukono Municipality. A case study design was used. A total of 72 respondents, including 52 local and opinion leaders and 20 key informants participated in the study. Primary data was obtained using a structured questionnaire, structured interview guides and an observation guide. Data was analyzed using descriptive and inferential quantitative as well as qualitative methods. The findings revealed that while authorities in Mukono implemented the wetland policy to some extent, the results were low due community empowerment. The community who are the key implementers of the wet land policy, had low awareness about the policy, there was limited alternatives financed and insufficient infrastructure to prevent wetland degradation. The community was not aware of the contents of the policy and the penalties for degrading wet lands. The communities who depended on wet lands for agriculture and building materials had not been given alternatives to motivate them to stop depending on wet lands. While some infrastructure such as posters existed, they were not very effectively used to prevent degradation. This was due to the fact that monitoring by municipality was weak and people who stay around wet lands had not been relocated neither did they have affordable alternatives. The study recommends that Mukono Municipality should implement A bottom -Up approach in success full implementation of the policy, because the very community members who operate in the wetlands expressed full knowledge of the dangers their activities cause to the environment, and if empowered and financed to educate and monitor wetland policy implementation the results likely to be generated will offer a lasting and problem fixing solutions to the degradation of wetlands. The issue of poverty eradication and corruption ought to be addressed with significant input, because most of the respondents revealed the willingness to stop operating in the wetlands, in case financed to start other income generating projects on merit.Item Community participation and health service delivery in selected health units in Mukono municipality(Kyambogo University [unpublished work], 2016-01) Marachto, ShirleyThe overall objective of this study was to investigate how "Community Participation impacts Health Service Delivery in selected Mukono Municipality Health Centres". This was guided by the following specific objectives to; examine the influence of participative decision making on health service delivery in Mukono Municipality, assess the effect of information sharing on health service delivery in Mukono Municipality and evaluate how consistent community feedback leads to health service delivery in Mukono municipality. The study adopted a case study research design. A sample size of 195 respondents comprising of health workers (doctors, nurses, medical assistants, clinic officers and midwives) were selected from two Health Centres and one hospital (health centre IV, Kyungu health centre III and Mukono Church of Uganda Hospital) and community members living in Kauga village, Nassuti village and Mukono centre, chairpersons of village Health Committees (VHCs), Community Health Workers (CI-IWs), councilors and the Municipality Medical Officer. Both primary and secondary data were used for this research. Qualitative and quantitative data was used for the study. Both primary and secondary data was collected using self-administered questionnaires, focused group discussions and an interview guide. Qualitative data was analysed by transcribing it into the major themes which emerged. Quantitative data was analysed using Statistical Packages for Social Sciences (SPSS). The findings of the study revealed there was a strong positive correlation between community participation and health service delivery (r = 0.883; p <0.005). The study findings were that low community participation resulted into shortage of skilled health personnel, lack of equipment, stock outs of drugs and low budgetary allocation which hampered delivery of primary health care. This attributed to obstacles in accessing health care services. The study concludes that, there is Relationship between participative decision making, information sharing and consistent community feedback (r =.925 *; p= O< 0.' 035<0.05). The study results therefore show that participative decision making had a positive effect on health service delivery. This is explained by the positive correlation co-efficient between the two variables (r = 0.303). Low levels of participation in decision making made health service insignificant within the Mukono Municipality community; this resulted into high level of mortality and morbidity due to preventable and treatable diseases. There is a strong relationship between information sharing and health service delivery (r =.052; p = 0.73> 0.05). community participation (Participative Decision Making (P dm), Information Sharing (Is) & Feedback(F) explain 62.5% of variations in health service delivery. Results show a significant model (F=7.002, sig=0.003) to explain a multi regression equation of health service delivery (y) = 1.172+0.326(P dm) + 0.260(ls) + 0.458F. The study recommends that, the number of primary health care facilities be increased and human resources management and administration should be strengthened to avert staff shortages in health facilities. A contingency plan for the supply of drugs and equipment to health facilities should be developed. Budgetary allocation to health facilities should be increased as well as scaling up on community health system strengthening.