Department of Business Administration and Enterprenuership

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A new dimension to neo‐institutional sociology: some evidence from the adoption of new budgetary practices in local governments in Uganda
(Emerald Group Publishing Limited: African Journal of Economic and Management Studies, 2013-04-05) Kasumba, Stephen
The purpose of this study was to investigate the extent to which institutional pressures can be deployed to reinforce each other in creating and sustaining new budgetary practices. Design/methodology/approach This paper adopted a qualitative case study to investigate the macro dynamics for the adoption of new budgetary practices in local governments in Uganda, based on Kampala District. Data were collected from archival records and official documents as well as in‐depth semi‐structured interviews with various officials, including those in local governments, central government and aid agencies, such as the World Bank and Danida, which had significant influence in changing the institutional practices of local governments in Uganda. Findings The study revealed interconnections and various layers of institutional pressures that influenced the adoption of new budgetary practices in local governments in Uganda. In addition, mimetic actions of the national government of Uganda were not only for the acquisition “best” organisational practices, but were also used as strategic mechanisms for influencing the decisions of donors of resourceful institutions within the organisational field of international development. Practical implications This paper demonstrates how institutional pressures for the adoption of new organisational practices can be intertwined with the view of reinforcing each other in creating and sustaining new practices, such as budgetary practices. Originality/value The paper provides a new perspective to neo‐institutional sociology for the understanding of the macro dynamics for accounting changes in the context of a developing country.
Risk management and service delivery in the transport industry: a case study of kenfreight Uganda Ltd
(Kyambogo University [unpublished work], 2013-09) Tumusanyukira, Gloria B.
This study focused on assessing the impact of risk management on service delivery in the transport industry at Kenfreight (u) Ltd. The study was guided by three main objectives which were to; identify the risks involved at Kenfreight (u) Ltd, establish the means of mitigating the various risks at Kenfreight (u) Ltd and analyse the influence of risk management on service delivery at Kenfreight (u) ltd A descriptive research design was used. The study was qualitative and quantitative in nature. Questionnaire and interview guide were used to collect data and the sample size of 46 respondents was selected using purposive and simple random sampling techniques. In line with the first objective of this study, the findings revealed that the transport industry in general and Kenfreight (u) ltd in particular faces the following risks/challenges: Complexity of today's supply chain networks; Due to more transported goods management of the cargo is risky; Risk of theft; Risk of damage or spoilage of goods; Unreliable exchange rate; Unreliable fuel prices is a risk; Lengthy procedures pose a risk and Customs delays also pose a risk. Concerning the second objective, the study revealed that risk management is a process which involves four general stages of: Risk Planning, Risk Assessment, Risk Handling and Risk Monitoring and Reporting or evaluation. The study also revealed different means of mitigating risks in the transport industry which included; use of technology-based continuous condition monitoring, identification of triggering events and vulnerabilities, implt;:mentation of operative risk management principles, use of financial hedging to reduce the risks associated with exchange rate fluctuation and improving monitoring and security checks. On the last objective, the study revealed that Risk management helps to overcome shortages of critical items which could result into halting the operations of an organisation, Supply risks management positively affects the operations of an organisation by improving the level of customer satisfaction due to eradication of fluctuations in the level of service delivery, and, Time to market is usually improved when risks are well managed beforehand which improves the competitiveness of an organisation . The recommendations of the study are that in order to mitigate risks, Kenfreight (u) ltd should: use technology-based continuous condition monitoring, identification of triggering events and vulnerabilities, implementation of operative risk management principles, use financial hedging to reduce the risks associated with exchange rate fluctuation and improving monitoring and security checks. In conclusion, it is clearly a big challenge for any organisation to be able to achieve effective service delivery in today's volatile business environment. For the transport industry, there are always risks of unpredictable international fuel prices which impact on the operation costs of transport companies. Such changes need to be given special consideration in the framework of risk management as a basis to implement a stable and effective service delivery platform.
The effects of inventory management on sales performance in small and medium enterprises (smes): a case study of Lyalabbisi farm supply limited
(Kyambogo University(unpublished), 2013-10) Kimera, Dennis
The study examined inventory management and sales performance. The objectives of the study includes; the effects of material planning on sales performance, the effects of stock levels on sales performance, and the effects of inventory management on sale performance in SMEs. The researcher used a quantitative cross sectional survey design during data collection and secondary sources such as text books, journals, magazines, internet, reports and conference proceedings. The study also reveals empirical and theoretical literature on the variable of the topic of study. Findings indicated that there are effects of inventory management on sales Performance in small and medium enterprises (SMEs). The researcher recommends that Lyalabbisi Farm Supply Limited should forecast market for its products so that it stocks enough inventories to avoid under stocks, fix the stock levels to avoid inadequate stocks or stock outs; minimize its inventory expenses by using skilled labour, increase its sales by widening the market for its products, identify the order quantity that minimizes total cost of stock holding, stock ordering and purchase costs in order to maximize profits, put into consideration inventory management when planning for better profits in the coming years; and minimize the cost of production as lowest as possible. Therefore inventory management must be emphasized in Lyalabbisi Farm Supply Limited as a way of improving sales performance of the company and raising its profitability. This should be done by sensitizing inventory management in the company that is to say making sure all employees understand inventory management and its importance to the company.
Internal control and fraud prevention in government institutions. a case study of the office of the prime minister
(Kyambogo university [unpublished work], 2013-11) Balyejusa, Nelson
This study aimed at establishing the relationship between internal controls and fraud prevention in Government Institutions specially in the office of the Prime Minister.This study was guided by the following objectives to examine the relationship between system evaluation and fraud prevention , to examine the methods of accountability used to prevent fraud in the office of the Prime Minister; to establish the relationship between control activities and fraud Prevention: to identify strategies for preventing fraud in the office of the Prime Minister and to establish the relationship between environmental influence and fraud prevention. The study employed a cross sectional survey design since the data was collected a cross section of selected departments. 126 respondents who participated in the study were sellected through purposive and simple random sampling among the Directors, under secretaries. technical staff. and support staff. Several methods were used to collect data: self-administered questionnaires, interviews, review of primary documents and secondary literature. Findings revealed that there was a positive significant relationship between all the study variables of internal controls and fraud prevention. Results showed that internal controls influence fraud prevention. It is therefore recommended that government should allow separation of duties and set up strong structures of system evaluations and account Ability strategies which are periodically monitored by external bodies like the Inspector General of Government, auditor General and others in addition to refresher trainings to employees and empowering the internal auditors. It thus be concluded that internal control systems have a direct bearing on fraud prevention.
Employee ethics, internal control compliance and quality. Of public funds management in Uganda government agencies-case of east African civil aviation academy- Soroti
(Kyambogo University[unpublished work], 2014-01) Abunyang, Felix William
The research was conducted with an aim of establishing whether employee ethics and compliance to internal controls could have any influence on the quality of public fund management in government agencies with the East African Civil Aviation Academy (EACAA) being the case study. To achieve this, three objectives were prepared; To access the level of employee ethics at EACAA, To evaluate the level of compliance to internal controls at EACAA, To access the quality of public fund management at EACAA. The study employed a cross sectional research design and data was collected mainly by use of questionnaire. Using the SPSS computer package, data was analysed through descriptive, correlation and regression analysis to measure the degree of influence between independent (Employee ethics) and dependent (quality of Public fund management) variables respectively. The findings reveal that employee ethics was fairly good though was affected by low levels of whistle blowing. Compliance to internal controls was low being affected by mainly the low staffing levels in the internal audit department. In the same vain, the quality of public fund management was low due to low effectiveness of employees at managerial level as well as uneconomic way of allocating funds. It is recommended that to improve the levels of employee ethics, there is need to motivate the staff financially, increase staffing in the internal audit department so that compliance to internal controls is enhanced, adherence to value for money will improve the quality of public fund management by effectively, efficiently and economically using the funds for there intended purpose
Financial remuneration and employee productivity in public universities in Uganda: a case study of Kyambogo University
(Kyambogo University [unpublished work], 2014-01) Annuciata, Adongo Mary
The study sought to establish the effect of financial remuneration on employee productivity at Kyambogo University. The study adopted a cross sectional survey design from which a population of 522 from which a sample of 307 was drawn. A self-administered questionnaire and an interview guide were used to collect responses. Measurement of the variables of the study were done and subjected to rigorous data processing and analysis using the relevant statistical computer software packages. The findings on financial remuneration indicated that most staff members were employed elsewhere to supplement their incomes from the University, were unable to develop themselves out of the salaries they earned from the university, staff were unhappy with the way they were remunerated by the university and therefore, felt that they needed to spend their valuable time elsewhere. The findings on employee productivity revealed that, staff members lectured what they knew best, were always available to supervise students allocated to them much as administrators in charge of registration for instance did not perform their tasks as expected sighting delays in registering students even when all the schools dues had been cleared by the students, on the other hand, there was regular cases of students' marks missing. Findings indicated that there were positive and significant relationships between financial remuneration and employee productivity. Results from regression analysis findings revealed that the model could only explain 54.5% in variance of employee productivity. In conclusion, the findings revealed that financial remuneration was significant predictors of employee productivity. This is in confirmation that financial remuneration is a key determinant of employee productivity of the university. The study recommends that the management of the university should develop strategies that foster employee productivity with emphasis on financial remuneration. Likewise, the management should put a lot of attention on financial remuneration as a determinant of employee productivity since it was the strongest predictor of employee productivity. Similarly, in order to promote desirable employee productivity, the university needs to put in place effective internal controls that support financial remuneration.
Determinants of capital structure of small and medium enterprises: a case of Katwe Metal Works and fabricators in Rubaga division, Kampala district.
(Kyambogo University [unpublished work], 2014-01) Nsimbi, Magunga N. Dorothy
The study sought to establish the effect of the determinants of the capital structure of Small and Medium Enterprises (SMEs). The study adopted a cross sectional survey design from which a population of 228 SMEs from which a sample of 140 SMEs was drawn. A self-administered questionnaire was used to collect responses. Measurement of the relationships of the study were done and subjected to rigorous data processing and analysis using the relevant statistical computer software packages. Findings indicated that there were positive and significant relationships between profitability and capital structure; firm size and capital structure; growth on capital structure; and asset structure and capital structure of SMEs with growth having the highest relationship with capital structure. Results from regression analysis revealed that among all the study variables; profitability, growth, size and asset structure, growth was the strongest predictor of capital structure. Further, the findings revealed that the model could only explain 57 .7% in variance of capital structure. In conclusion, the findings revealed that all the business characteristics were significant predictors of capital structure. This is confirmation that profitability, growth, size and asset structure are key determinants of the capital structures of SMEs. The study recommends that SME owners or managers should develop strategies that foster capital structure with emphasis on the business determinants that were used by the researcher to study firm capital structure. Likewise, the management of SMEs should put a lot of attention on growth as a business determinant of\SMEs since it was the strongest predictor of capital structure. Similarly, in order to promote desirable capital structures, firm owners need to put in place effective internal controls that support firm capital structures.
Contract management and procurement performance in public sector in Uganda, case study of the Microfinance Support Centre Limited (MSC)
(Kyambogo University [unpublished work], 2014-01) Mwebesa, Joseph
This study titled, "Contract Management and Procurement Performance in public sector; a case of the Microfinance Support Center Limited was carried out in the Microfinance Supp01t Center Limited, P.O Box 33711 Kampala, Uganda, East Africa. The study was prompted by increasing poor contract management practices in public organizations characterized by implementation of substandard works, delivering mal-functional goods, delayed payments, delayed implementation of contracts, lack of monitoring reports among others. The main objective of the study was to examine how procurement performance can be improved through effective contract management in public sector entities in Uganda. The researcher looked at roles undertaken by different stake holders in contract management, contract management challenges, and the strategic interventions that can be undertaken to improve procurement performance through effective contract management at the Microfinance Support Center Limited. A cross-sectional research design was employed with both quantitative and qualitative methods. A questionnaire was used to collect all quantitative data while interviews were conducted to collect qualitative data for purposes of this study. The findings of the study revealed that there is a significant positive relationship between effective contract management and procurement performance in public sector. The findings further revealed that public organizations can improve procurement performance through carefully implementing contract management activities as stated in procurement contract. Based on the findings of this study and the subsequent conclusions reached, the study was able to come up with recommendations: To overcome the challenges it is essential to pay service providers on time stated in the procurement contract, drop service provider that fail their contractual obligations, it is also important to appreciate procurement contract review as an ongoing process and consider changes in environmental variables such as inflation that need to be properly handed so that they do not fail contract execution. Public organizations should properly follow PPDA guidelines; appoint a contract manager where required by law, monitor progress of contracts and submit reports to PDU, inspect quality of products, among others.
Influence of organisation resources on employee performance in government parastatals: a case of uganda national bureau of standards (UNBS).
(Kyambogo University [unpublished work], 2014-01) Innocent, Namara
The study assessed the influence of organisation resources on the employee performance in government parastatals. It was based on a case study of Uganda National Bureau of Standards (UNBS). For purposes of this study, organization resources were: employees' knowledge, skills, and Information Communication Technology. Much as a few studies have been carried out to try and address issues affecting employee performance at UNBS, (Ochwo 2010, Muggaga 2010, Kaleebi 2011), none has tackled organisational resources (Knowledge,Skills and ICT) as possible factors that could have principle influence on employee perfomance at UNBS. It is on the basis of this observation, that the researcher carried out this study. From a population of 120, a sample size of 99 respondents was selected. The study used a cross-section survey design. The specific objectives which supported the study stated that: 1 To establish the influence of skills on employee performance in UNBS. 2 To evaluate how knowledge influences employee performance in UNBS. 3 To establish the relationship between Information communication technology and employee performance in UNBS. The findings of the study revealed that UNBS employee skills, knowledge and use of Information Communication Technology (ICT) influence employee performance (RSquare= 0.318). Skills were found to be the most significant influencer of employee performance (r = 0.522; p ≤ 0.01). It is however evident that UNBS management does not offer regular training (mean = 2.5641), the ICT in place was not user friendly (67% of the respondents), UNBS does not reward efficient employee performance 76.9% and staff morale was not boosted 43.6%. Based on the findings of the study, it was recommended that UNBS carries out regular training, put in place adequate and user friendly ICT infrastructure, ensure that efficient employee performance is rewarded, and put in place motivation moves and incentives to boost staff morale.
Fixed assets verification procedures and safety of fixed assets in organizations: case study of Kyambogo university
(Kyambogo University[unpublished work], 2014-01) Akatuhereza, Edson Relic
The study focused on fixed asset verification procedures and safety of fixed assets at Kyambogo University. The study was guided by three main objectives that is; to ascertain whether the existence of security personnel leads to safety of fixed assets, to ascertain whether authorization for acquisition and use of fixed assets leads to safety of fixed assets and to establish whether regular physical inspection of fixed assets leads to safety of fixed assets in Kyambogo university. The study adopted a case study design to establish and collect significant data using qualitative and quantitative approaches. A sample size of 178 respondents was selected for the study. Questionnaires and interviews were used to collect the data of the study which was analyzed using Pearson's correction and regression analysis. The findings of the study indicate that fixed asset verification procedure together with its attributes of the existence of security personnel, authorization for acquisition and use of fixed assets and regular physical inspection of fixed assets have a direct bearing on safety of fixed assets. The study indicates that fixed assets verification affects safety of fixed assets by 97 .5%. Security Personnel affects safety of fixed assets (t = 5.968) followed by Authorization for acquisition and use affixed assets (t = 3.114) and Regular physical inspection affixed assets (t = 2.277), respectively. The study recommends that fixed assets verification should be reviewed continuously in order to ensure safety of fixed assets. It can therefore be concluded that fixed assets verification procedures positively influences the safety of fixed assets.
Audit practices and performance in fraud detection and prevention in the public sector in Uganda case of Kiruhura district
(Kyambogo University[unpublished work], 2014-01) Katusiime, Adrine
According to Coram, Ferguson, Moroney (2006), fraud encompasses an anay of irregularities and illegal acts characterized by intentional deception, either for the benefit or detriment of the organization by internal or external persons. It comprises all acts, omissions and concealments involving a breach of a legal or equitable duty and resulting damage to another. This study set out to analyze the Audit Practices used in detecting and preventing fraud in Kiruhura district. The objectives of the study were to examine the: current audit practices used by internal auditors; tools used by internal auditors to detect fraud; level of experience and professionalism required of internal auditors in detecting and preventing the fraud risk; performance of the various audit practices in detecting and preventing fraud. The study findings indicated that: internal audit practices (internal control system (60%); supervision of transactions; whistle blowing (86.7%); segregation of duties (93.3%) are in excellent position to identify fraud schemes and scenarios and evaluate the controls in place to prevent them; the tools used by organizations such as financial model of fraud risk assessment perform, computer based audit techniques to perform analytical procedures, and use of computer programs and checklists are in a better position to detect and prevent fraudulent activities in organizations; and auditors must possess a given set of professional skills and a high degree of professionalism to be able to detect and prevent fraudulent cases in organizations. The study recommends organizations should use a good mix of audit practices with a good number of the tools used while emphasizing on the use of auditors that are well trained and practice a high level of professionalism to effectively detect and prevent fraud in organizations.
The effect of e-procurement systems on internal customer service in statutory bodies a case study Uganda revenue authority
(Kyambogo University[unpublished work], 2014-01) Nalukwago, Ruth
The study was to examine the effect of e-procurement system on internal customer service in Uganda Revenue Authority. The study was guided by three main objectives that is; to establish the rationale for introducing e-procurement system in URA, to examine the effect of implementation of the e-procurement system on internal customer service in Uganda Revenue Authority and to examine strategies of improving internal customer service using e-procurement system in Uganda Revenue Authority. The study adopted a cross sectional study design because data was collected at one single point in time. The design assisted the researcher to examine in details the influence of e-procurement on internal customer service. A sample size of 66 respondents was selected for the study and questionnaire and interview were used to collect the findings of the study. The findings of the study indicated e-procurement in URA was introduced purposely to improve procurement efficiency, save costs, reduce lead times, mitigate delays, reduce mistakes and errors, reduce inventory levels, reduce high customer complaints and that it is faster, cheaper, allows the purchasing function to focus on more value adding activities, promotes compliance and accuracy. That, there are some success stories registered such as increased efficiency accuracy in purchasing information, cost saving by 56% and better decision making. However, it was discovered that there challenges encountered such as lack of high-speed connections, computer illiteracy, problems in capturing of e-signatures, regulatory barriers, transaction risks which adversely affect customer utilization of the e-procurement. It is recommended that URA should develop a user friendly e-procurement system, train its staff, and make capturing of e signatures easier and that the government need to enable and facilitate electronic transactions. Conclusively, a well-managed e-procurement system leads to efficient internal customer service.
Financial remuneration and employee productivity in public universities in Uganda: a case study of kyambogo university
(Kyambogo University[unpublished work], 2014-01) Adongo, Mary Annuciata
The study sought to establish the effect of financial remuneration on employee productivity at Kyambogo University. The study adopted a cross sectional survey design from which a population of 522 from which a sample of 307 was drawn. A self-administered questionnaire and an interview guide were used to collect responses. Measurement of the variables of the study were done and subjected to rigorous data processing and analysis using the relevant statistical computer software packages. The findings on financial remuneration indicated that most staff members were employed elsewhere to supplement their incomes from the University, were unable to develop themselves out of the salaries they earned from the university, staff were unhappy with the way they were remunerated by the university and therefore, felt that they needed to spend their valuable time elsewhere. The findings on employee productivity revealed that, staff members lectured what they knew best, were always available to supervise students allocated to them much as administrators in charge of registration for instance did not perform their tasks as expected sighting delays in registering students even when all the schools dues had been cleared by the students, on the other hand, there was regular cases of students' marks missing. Findings indicated that there were positive and significant relationships between financial remuneration and employee productivity. Results from regression analysis findings revealed that the model could only explain 54.5% in variance of employee productivity. In conclusion, the findings revealed that financial remuneration was significant predictors of employee productivity. This is in confirmation that financial remuneration is a key determinant of employee productivity of the university. The study recommends that the management of the university should develop strategies that foster employee productivity with emphasis on financial remuneration. Likewise, the management should put a lot of attention on financial remuneration as a determinant of employee productivity since it was the strongest predictor of employee productivity. Similarly, in order to promote desirable employee productivity, the university needs to put in place effective internal controls that support financial remuneration.
The contribution of organisational factors to the performance of the public service pension scheme in Uganda
(Kyambogo University [unpublished work], 2014-01) Nelima, Lydia
The study focused on investigating the relationship between organizational factors and performance of the public service pension scheme with Ministry of Public Service as the case study. This was achieved by analyzing the relationship between pension policies and performance of the public service pension scheme; procedural levels and performance of the public service pension scheme; & records management and performance of the public service pension scheme. The study employed a cross sectional research design and both quantitative and qualitative approaches. In total, a sample of 155 respondents included top administrators, pensioners and officials in the public service pension scheme. In collecting the data, the researcher used both secondary and primary sources. Data collection methods used was questionnaires and interviews, and was analyzed using Pearson correlation coefficient, Analysis of variance and regression analysis. The study findings revealed that: there is a significant relationship between pension policies and performance of the public service pension scheme; procedural levels and performance of the public service pension scheme are significantly positively related and, records management and performance of the public service pension scheme are significantly positively related. In conclusion therefore; a) A backlog in the pension scheme performance can also result from poor records; for example, when files get lost often b) Lengthy procedures results in spending too much time in locating files and attending to them. Misplacing important files and documents can incur losses in terms of expending resources in searching for these files. Customer satisfaction will also be jeopardized if procedural levels are lengthy. It was recommended that; i) There is need for reform of the schemes based on the inability of the scheme to balance its liabilities with the financing obligations. In order to address the problem of benefit financing, policymakers may consider systemic reform of the scheme from the current non-contributory defined benefit scheme to a pre-funded scheme on either defined benefit basis or defined contributory scheme. ii) The Ministry of Public Service should provide full, regular and easily accessible information about pension scheme for example publishing periodical documents with information about the pension scheme. (iii) The pension scheme should be decentralized such that cases are handled at district level to avoid lengthy procedural levels and expenses entailed in making frequent movements to Kampala.
Influence of working conditions on employee commitment in the public health sector in Uganda: a case of Wakiso district.
(Kyambogo University(Unpublished work), 2014-01) Drileba, Paul
The purpose of the study was to assess the influence of work conditions on employee commitment in the public health sector a case for Wakiso District. The study was guided by these four objectives: (a) to examine the effect of remuneration,(b) to analyze the effect of physical environment, ( c) to examine the effect of flexible working hours and also (d) to assess the effect of employee relations on commitment of the Health Workers in Wakiso District Health Units. The study took quantitative and qualitative approaches using cross sectional survey design involving 215 health workers filling questionnaires and 25 key informants interviewed. Data was collected and analyzed and presented as frequencies and descriptive summaries. Quantitative data was analysed using Statistical Product and Service Solutions (SPSS) software while qualitative data was analysed using the pragmatic content analysis (PCA). The findings revealed that (a) close to half 49% of respondents expressed strong dissatisfaction with their salary and 49% .of Health Workers were involved in other forms of employment to make ends meet; (b) 44% of the respondents disagreed with their current work conditions being conducive for effective performance; (c) 61 % of respondents confirmed that work-family balance had been achieved; and (d) 60% of respondents thought they related well with management and colleagues at work. It was therefore concluded that low pay and the deplorable work conditions seem to be some of the causes of Health Workers' dissatisfaction in the health sector. The study finally recommended that the right package of financial and non-financial incentives; and conducive physical work conditions be provided to enhance employee loyalty hence commitment to serve the population where they are located.
Internal control practices and organisational performance a case study of steel and tube industries limited
(Kyambogo University [unpublished work], 2014-01) Muhwezi, Abias
This study was centered on internal control practices and the performance of Steel and Tube. The study was guided by three specific objectives that is to examine how control environment influences the performance of Steel and Tube limited, to examine how segregation of duties affect the performance of Steel and Tube limited and to ascertain how information and communication affects the performance of Steel and Tube limited A cross sectional research design was used for the study. This is because data was collected at a single point in time. This research design was employed in order to answer the research questions of the study. The sample size was114 selected basing on Krejcie and Morgan (1970) which is an efficient method for obtaining a representative sample. Data was collected using questionnaires and interview guide. The study revealed that internal control practices together with its component of control environment, segregation of duties and information and communication have a direct bearing on performance of the organisation. The study indicated that control environment account for 71.1% variation in performance, Segregation of duties account for 63 .5% variation in performance followed by" information and cornmui1ication which account for 65.8% variation in performance, respectively. The study recommends that the management should evaluate the controls environment in which it operates and should ensure that there is proper segregation of duties and that should use information and communication since they contribute greatly towards the performance of the organization. It can therefore be concluded that there is significant relation between internal controls and performance.
Contract management and service delivery in local governments: a case of Mukono District local government
(Kyambogo University [unpublished work], 2014-01) Kwikiriza, Godfrey
The study was designed to examine the effect of contract management on service delivery in local governments using a case study of Mukono District local government. The study was guided by the thee objectives that is; to examine the effect of contract planning on service delivery in Mukono District local government examine the influence of contract evaluation on service delivery in Mukono District local government and to evaluate the influence of contract implementation on service delivery in Mukono District local government. A cross-sectional research design was used for the study since data was collected as single point in time and this enabled the researcher to collect detailed and in-depth data from Mukono District government staff. The researcher used questionnaire and interview guide to collect data from the respondents and the sample size of 175 respondents was selected. The findings of the study indicated that there is a moderate linear relationship between contract planning, contract evaluation, contract implementation and service delivery (r = .762). Contract planning, contract evaluation and contract implementation account for 55.4% variance of service delivery. Thus, this implies that; Contract planning affect service delivery in Mukono District local government, Contract evaluation influences service delivery in Mukono District local government and Contract implementation influences service delivery in Mukono District local government. The study recommends that the district contract committee should ensure that there strict adherence procurement regulations and compliances with contract procedures in order to ensure efficient service delivery. In short, improving contract management can lead to efficient service delivery'.
Managing procurement efficiency in state enterprises: a case of national enterprises corporation
(Kyambogo University[unpublished work], 2014-01) Buhanda, Brian
The study was centered on managing factors that affect procurement efficiency in state owned enterprises using a case study of National Enterprise Corporation (NEC) with a scope limited to internal factors. The study was guided by the three objectives that is, to identify internal procurement process factors that can drive procurement efficiency at the same time meeting compliance levels, to examine the challenges of driving out efficiency amidst competition from private owned businesses and to evaluate management strategies that can be undertaken to enhance procurement efficiency. A cross-sectional research design was used for the study since data was collected as single point in time and this enabled the researcher to collect detailed and in-depth data from NEC staff. The researcher used questionnaire and interview guide to collect data from the respondents and the sample size of 91 respondents was selected. The findings of the study revealed that effective accountability; adherence to procurement ethics and regulations; skills and competence of staff have a direct bearing on procurement efficiency. That manipulation of contract awards, transparency problems renders procurement process inefficient. It was noted that inflexible procurement regulations and political interferences, competition, lack of transparency, social externalities, Information Communication Technology (ICT) problems, rapid changes in public procurement requirements and underutilization of assets compromise efficiency in procurement. It was noted that improvement in accountability, uphold the element of integrity, adherence to PPDA regulation and compliance, observing procurement ethics can improve procurement efficiency. It can therefore be concluded that internal procurement factors affect greatly procurement efficiency by 75 .5%. The study recommends that internal factors affecting procurement function should be improved to ensure efficiency. Management of NEC should request for accreditation of alternative public procurement and disposal system (PPDA Regulation 342) to mitigate delays in the procurement process as well as adopt ICT to facilitate e-procurement, procuring directly from manufactures, and develop collaborative buyer-seller relationships,
Performance management practices and customer service in savings and credit cooperatives; a case of Kabwoy a sacco, Hoima district
(Kyambogo University(unpublished), 2014-01-22) Musinguzi, Moses
This study was carried out in order to examine the relationship between performance management practices and customer service in Savings and Credit Cooperatives (SACCOs) in Kabwoya Sub County, Hoima District using Kabwoya SACCO as a case study. The study objectively sought: to assess the effect of performance management practices on staff commitment to customer service in SACCOs, to examine the effect of performance management practices on customer expectations and to establish the relationship between performance management practices and customer retention in SACCO. The study used a cross-sectional research design. Data was collected using questionnaires, interviews and FGDs. A simple random sampling design was used to select respondents from the clients and purposive sampling was used to select staff respondents. The study covered l 00 respondents all had information on performance management practices and customer service in SACCO. Data analysis was done using a computer package of SPSS. The findings revealed that; performance management practices used by these SACCOs have positively impacted on customer expectations enterprises in terms of profitability, productivity and business sustainability. However, some respondents from Kabwoya SACCO is not in position to increase on their savings level which has made them to entirely depend on loans for business financing as evidenced from Pearson co1:relation coefficient of r=-0.603 . The results indicated that there is a significant positive relationship between performance management practices and staff commitment. It was concluded that; there is a significant positive relationship between PMPs and staff commitment which implied that when SACCOs possess the ability to acquire knowledge, disseminate information, and interpret information will result into positive effect on the performance of SACCOs. Also, it was concluded that; there is a significant and positive relationship between PMPs and customer expectations as revealed by an indication that the more the SACCOs were willing and prepared to avail service to borrowers, the more governance structures, would improve. Also there is a significant and positive relationship between PMPs and customer retention, the higher the level of innovation among employees the likelihood that SACCOs will improve. The study recommended that; for SACCOs to ensure employee commitment, customer expectation, satisfaction and retention the following must be done; participatory planning should be emphasized, regular monitoring of activities and feedback on findings should be provided to all stakeholders, then equitable rewarding should be timely and regularly done, since it leads to commitment among various stakeholders hence good performance by the SACCO.
Outsourcing logistics services and organisational efficiency: the case of DHL Global Forwarding (u) Limited
(Kyambogo University [unpublished work], 2014-02) Nakandi, Barbara
The study is aimed at ascertaining the relationship between outsourcing of logistics services and organizational efficiency. The objectives of the study were; to establish how planning of outsourcing warehousing and distribution services is done by DHL Global Forwarding, to analyze the influence of implementation of outsourcing warehousing and distribution services decision on operations efficiency in DHL Global Forwarding and to ascertain the influence of evaluation, control and monitoring of outsourcing warehousing and distribution services decision on operations efficiency in DGF UG. In order to achieve the research objectives, the researcher used both qualitative and quantitative research methods. The sample size was selected from different departments and the subjects of the study. The sample under study were therefore made up of one hundred respondents. Purposive sampling was used and questionnaires administered. Structured questionnaires were used in the collection of primary data and this was self-administered. Data was entered into SPSS statistical tool which is a package that was developed for analyzing survey data and here the reliability was tested mainly considering relational statistics. The study reveals that planning helps companies to adopt and install approaches to deal with poor performance which helps uncover scenarios where poor performance could occur. Planning also provides a framework within which threats are managed. The study recommends DGF management should work on some planning issues in respect to quality of service factors, contracting factors and decision making.

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