Contract management and service delivery in local governments: a case of Mukono District local government

Abstract

The study was designed to examine the effect of contract management on service delivery in local governments using a case study of Mukono District local government. The study was guided by the thee objectives that is; to examine the effect of contract planning on service delivery in Mukono District local government examine the influence of contract evaluation on service delivery in Mukono District local government and to evaluate the influence of contract implementation on service delivery in Mukono District local government. A cross-sectional research design was used for the study since data was collected as single point in time and this enabled the researcher to collect detailed and in-depth data from Mukono District government staff. The researcher used questionnaire and interview guide to collect data from the respondents and the sample size of 175 respondents was selected. The findings of the study indicated that there is a moderate linear relationship between contract planning, contract evaluation, contract implementation and service delivery (r = .762). Contract planning, contract evaluation and contract implementation account for 55.4% variance of service delivery. Thus, this implies that; Contract planning affect service delivery in Mukono District local government, Contract evaluation influences service delivery in Mukono District local government and Contract implementation influences service delivery in Mukono District local government. The study recommends that the district contract committee should ensure that there strict adherence procurement regulations and compliances with contract procedures in order to ensure efficient service delivery. In short, improving contract management can lead to efficient service delivery'.