Masters Degree Dissertations

Permanent URI for this collectionhttps://hdl.handle.net/20.500.12504/136

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Contract management and contract performance : a case study of National Water and Sewerage Corporation
(Kyambogo University(Unpublished work), 2025-11) Namugabi, Immaculate
World over, procurement has sparked a transformation in organizations especially when it comes to contractual relationships with suppliers and service providers for government institutions. However, the dynamics in the operational environment are becoming more challenging for institutions, which greatly affect contract performance. This study examined the effect of contract management on contract performance at National Water and Sewerage Corporation. It was guided by three objectives which included; (i) to examine the relationship between contract risk assessment and contract performance, (ii) to establish the effect of contract administration on contract performance and (iii) to assess the effect contract monitoring on contract performance at NWSC. The study was guided the Agency Theory, which was initially advanced by Ross (1973) and later expanded upon by Jensen and Meckling (1976). The study employed a case study design and data was gathered from a sample of 193 staff from the five departments directly involved in contract management and implementation of NWSC. A mixed method was used. Both primary data and secondary data was gathered using interviews and questionnaires. The study used both qualitative and quantitative approaches for analysis. From the hierarchical regression analysis, it was determined that contract risk assessment had significant influence on contract performance (β= 0.242**). Similarly, contract administration (β= 0.248**) and contract monitoring (β= 0.583**) were found to have a significant effect on contract performance. The study further revealed that contract monitoring is the most significant predictor of the changes in contract performance. Therefore, the study concluded that contracting monitoring was the significant predictor of contract performance. The study recommended that NWSC should integrate systematic risk assessment into the early stages of contract planning. Additionally, NWSC and other agencies should develop and circulate to all staff the Standard Operating Procedures (SOPs) that clearly outline roles, approval steps, documentation requirements, communication channels, and dispute escalation paths. Lastly to enhance transparency and performance tracking, NWSC and other agencies should introduce affordable digital tools such as contract management dashboards, mobile data collection apps, and GPS-enabled field reporting systems to monitor contractor activities in real time.
Digital transformation and banks’ customer relationship at Stanbic bank, Kyambogo university branch, Uganda
(Kyambogo University(Unpublished work), 2025-11) Nakato, Mary Catherine
This study examined the effect of digital transformation on customer relationship at Stanbic Bank Kyambogo University Branch in Uganda. Specifically, the study was guided by three objectives which included to assess the effect of internet banking on banks’ customer relationship, to examine the effect of agency banking on banks’ customer relationship and to examine the effect of mobile banking on banks’ customer relationship. The study used cross sectional survey considering both quantitative and qualitative approach. The study targeted 387 participants but 302 managed to respond back registering 79.1%. Data was collected using closed-ended questionnaire and interview guide. The findings revealed that internet banking positively affected the bank-customer relationship (B= .131, p < 0.05). Then, agency banking positively affected the bank-customer relationship (B = .339, p < 0.05) and mobile banking was found to positively affect the bank-customer relationship (B = .625, p < 0.05). The results also showed that the constructs of digital transformation (internet banking, agency banking, mobile banking) and demographic factors combined explained 49.4% of the variance in the bank’s customer relationship. The study concluded that mobile banking was the most significant predictor bank’s customer relationship. The study recommended that banks should urgently enhance their internet banking address critical reliability issues, like minimizing errors and enabling transactions. Banks should expand their scope of online services by integrating features that allow customers submit loan requests and facilitate real-time loan assessments and approvals. Furthermore, banks need to urgently enhance digital communication and service channels to address several critical issues identified.
Accounting records management and quality of audit services amongst private audit firms in Kampala district
(Kyambogo University(Unpublished work), 2025-07) Musimenta, Calist
This study investigated the relationship between of accounting records management and quality of audit services amongst private audit firms in Kampala District. Specifically, the study was guided by four objectives which included examining the relationship between record capturing and quality of audit services amongst private audit firms in Uganda, the relationship between records storage and quality of audit services amongst private audit firms in Kampala District, the relationship between records processing and quality of audit services amongst private audit firms in Kampala District and examining the relationship between record capturing, record storage, record processing and quality of audit services amongst private audit firms in Kampala District. A cross sectional survey utilizing both quantitative and qualitative approach was used. The study targeted 205 participants but 201 managed to respond back. Data was collected using questionnaire from 171 clients of private audit firms and interview from 30 private audit firms. The study findings revealed that there a positive and significant relationship between record capturing and quality of audit services at (r =.766**, p<.01) and record capturing positively predicts quality of audit services at (Beta = .298, p=.000 <0.05). It was also revealed that there a significant and positive relationship between the records storage and quality of audit services at (r = .763**, p<.01) and record storage positively predicted quality of audit services at (Beta =.017, p=.000 <0.05). Furthermore, there a significant and positive relationship between the records processing and quality of audit services at (r = .749**, p<.01) and record processing was also found to be positively predicting quality of audit services at (Beta =.468, p=.000<0.05). Additionally, all the constructs of accounting records management (record capturing, records storage and records processing) combined, affected the quality of audit services by 79.4%. The study recommended that organizations need to implement providing additional training or support where necessary, streamlining recording procedures, and leveraging technological solutions to simplify the record capturing process. It was also recommended that organizations need to prioritize the implementation of robust security measures to protect sensitive accounting data effectively. This may include adopting encryption technologies and implementing secure authentication protocols. Lastly, it was recommended that, it is imperative for organizations to implement robust measures promptly. Establishing stringent timelines for financial reporting, instituting comprehensive record analysis protocols to detect inconsistencies and conducting regular audits.
Financial reporting quality and management decision effectiveness at centenary bank, main branch
(Kyambogo University (Unpublised work), 2025-11) Babirye, Mary Christine
This study explored the effect of financial reporting quality on the effectiveness of management decisions at Centenary Bank's Main Branch. It was guided by three key objectives: to assess the effect of the reliability of financial reporting, the timeliness of financial reporting, and the understandability of financial reporting on the effectiveness of management decision. A cross-sectional survey design, incorporating both quantitative and qualitative methods, was employed. The study targeted 169 participants, all of whom responded, achieving a 100% response rate. Data was collected from staff and heads of departments at Centenary Bank's Main Branch using questionnaires and interview guides. The study findings revealed that reliability of financial reporting positively predicts management decision effectiveness (B = .224, p = .000 < 0.05) and timeliness positively predicts management decision effectiveness (B = .283, p = .000 < 0.05), then understandability of financial reporting also positively predicts management decision effectiveness (B = .690, p = .000 < 0.05). Then, all constructs of reliability, timeliness, and understandability of financial reporting and demographic factors collectively explained 54.5% of the variance in management decision effectiveness. The study concluded that understandability of financial reporting was the most significant predictor of management decision effectiveness. The study recommended that he bank should implement a robust internal control system to minimize errors in financial reports, enhance transparency by ensuring that all stakeholders have open access to relevant financial information, and implements a structured financial reporting framework that prioritizes timely report publication and stakeholder communication. The bank should establish a comprehensive reporting calendar that clearly outlines all internal and external deadlines, ensure that financial reports include detailed explanations, utilizing charts and figures to enhance the visual representation of financial data and adopt simple and plain language in financial reports to facilitate better understanding among a diverse audience.
Assessing the socio-economic welfare of Pokot women in Amudat district : impact of pastoralist conflicts and strategies for improvement
(Kyambogo University (Unpublished work), 2025-09) Imagoro, Rosemary
This study assessed the socio-economic welfare of Pokot women in Amudat District, Uganda, focusing on the impact of pastoralist ethnic conflicts and the contribution of strategies aimed at improving their welfare. The study pursued three objectives: (i) to explore the socio-economic welfare of Pokot women in Amudat District, (ii) to examine the perceived impact of pastoralist ethnic conflicts on their socio-economic welfare, and (iii) to investigate the contribution of strategies implemented to enhance their welfare. Guided by a phenomenological research design, and qualitative approach data were collected from district and community leaders as well as local residents using in-depth interviews, focus group discussions, and participant observation. The sample comprised 54 participants (36 females, 18 males), including 9 key informants and 5 focus groups of 8–12 members each. Findings revealed that Pokot women experienced multiple socio-economic challenges, including poverty, poor health, marginalization, harmful cultural norms, and unstable marriages. Pastoralist ethnic conflicts further exacerbated these challenges through physical and sexual abuse, displacement, and food and human insecurity. However, participants reported notable improvements in living conditions as a result of government and NGO interventions, including enhanced access to social services, community support, and increased participation in dialogue and decision-making forums. While interventions such as institutional support, disarmament, and livelihood programs had been implemented, their outcomes were mixed, highlighting gaps in coverage and effectiveness. Participants suggested strategies for further improvement, including sensitization on alternative economic activities, increased financial support, strengthened community participation, peacebuilding initiatives, and targeted women’s empowerment programs. The study concludes that pastoralist ethnic conflicts continue to undermine the socio-economic welfare of Pokot women, and that existing interventions require strategic reassessment. It recommends that the government and other stakeholders adopt integrated, gender-responsive strategies that promote protection, recovery, empowerment, and sustainable livelihoods for women in conflict-affected communities.
Managerial competencies, internal control systems and financial accountability of non governmental organizations in Kampala city
(Kyambogo University (Unpublished work), 2024-10) Atuhemigisha, Joshua
This study examines the relationship between managerial competencies, internal control systems, and financial accountability in non-governmental organizations (NGOs) in Kampala City. The study was guided by four objectives, which were to: examine the relationship between managerial competencies and financial accountability; examine the relationship between managerial competencies and internal control systems; assess the relationship between internal control systems and financial accountability; and establish the mediating role of internal control systems in the relationship between managerial competencies and financial accountability. To achieve these objectives, a cross-sectional design was used, combining both qualitative and quantitative approaches. The target population consisted of 702 registered and validated NGOs in Kampala City, with a sample size of 248 NGOs determined using the Krejcie and Morgan (1970) sample size formula. Multi-stage sampling was employed for participant selection at various levels. Data was collected through questionnaires and interviews and then analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The results indicate significant positive relationships between managerial competencies and financial accountability (β=0.135, P<0.05), managerial competencies, and internal control systems (β=0.669, P<0.05), as well as internal control systems and financial accountability (β=0.557, P<0.05). Additionally, internal control systems were found to partially mediate the relationship between managerial competencies and financial accountability. The study concludes that internal control systems are a major predictor of financial accountability in NGOs in Kampala City. The study recommends that future studies consider longitudinal studies to evaluate the sustainability of these relationships over time. Furthermore, the study recommends that government agencies such as the National Bureau for Non-Governmental Organizations (NGO Bureau) and stakeholders in the NGO sector collaborate to develop capacity-building programs to enhance managerial competencies and internal control systems to ensure financial accountability.
Integrated financial management system adoption and the quality of financial reports in local governments in Uganda : a case of Kasese district local government
(Kyambogo University (Unpublished work), 2025-11) Tsongo, Andrew
The purpose of this study was to examine the relationship between Integrated Financial Management Systems (IFMS) adoption and the quality of financial reports in Local Governments, with Kasese District Local Government as the case study. The study focused on Budgeting, General Ledger Management, and Cash Management because they are the key IFMS modules that handle financial planning, recording, control, and reporting, which directly affect financial report quality. The study aimed to examine the relationship between of IFMS adoption in budgeting, general ledger management, and cash management and the quality of financial reports. A cross-sectional survey research design was adopted, incorporating both quantitative and qualitative approaches. Data were collected from a sample of 89 respondents using structured questionnaires and interview guides. While the linear regression findings revealed that IFMS adoption in budgeting had a positive, and statistically significant influence on the quality of financial reports (unstandardized coefficient B = 0.647; standardised Beta = 0.680; p = 0.000 < 0.01), IFMS adoption in general ledger management significantly influenced the quality of financial reports (β = 0.666; Beta = 0.704; p = 0.000 < 0.01) and IFMS adoption in cash management positively and significantly predicted the quality of financial reports (β = 0.597; Beta = 0.649; p = 0.000 < 0.01), multiple regression analysis revealed that IFMS adoption in Budgeting, General Ledger Management, and Cash Management jointly explained 54.2% of the variation in the quality of financial reports (Adjusted R² = 0.542). The model was statistically significant at the 1% level (F = 35.722, p = 0.000). However, individually, IFMS adoption in both General Ledger Management (β = 0.305, p = 0.023) and Cash Management (β = 0.243, p = 0.013) had a positive and significant influence on the quality of financial reports at 5% level of significance, while IFMS adoption in Budgeting (β = 0.224, p = 0.081>0.05) showed a positive but insignificant influence. Therefore, the first null hypothesis is accepted because IFMS adoption in Budgeting has an insignificant influence in the multiple regression while the second and third hypotheses are rejected because IFMS adoption in both general ledger management and cash management have a positive and significant influence on the quality of financial reports in the multiple regression. The study concluded that IFMS adoption significantly enhances the quality of financial reports in local governments by improving accuracy, transparency, and timeliness through real-time processing, automated approvals, and integrated reporting. It recommends enhancement of budgeting process, targeted training of finance staff, and integration of all IFMS modules, strong top management support, and alignment of district financial practices with IFMS capabilities. The study further recommends implementation of a structured framework for the regular monitoring and evaluation of IFMS performance across modules to ensure continuous improvement and system effectiveness.
Workplace deviant behaviors, talent management and entrepreneurial opportunity exploitation in Small and medium enterprises in Kampala city
(Kyambogo University (Unpublised work), 2025-11) Ageno, Trust
The study examined the relationship between workplace deviant behaviors, talent management and entrepreneurial opportunity exploitation in SMEs in Kampala city. The objectives of the study were to; examining the relationship between workplace deviant behaviors and entrepreneurial opportunity exploitation, the relationship between talent management and entrepreneurial opportunity exploitation in SMEs, the relationship between workplace deviant behaviors and talent management in SMEs and assessing the mediating role of talent management in the relationship between workplace deviant behaviors and entrepreneurial opportunity exploitation. A cross-sectional design was used by utilizing both qualitative and quantitative approaches. The study population was 78,438 SMEs with focus on the five divisions of Kampala city in the sectors of manufacturing, trade and services. The study targeted 383 respondents and all the 383 responses were achieved. The sample size was determined based on Krejcie and Morgan (1970). The study findings revealed that there was a positive and significant relationship between workplace deviant behaviors and entrepreneurial opportunity exploitation at (r = .396, p < 0.01). The results also revealed a positive and significant relationship between talent management and entrepreneurial opportunity exploitation in SMEs at (r=0.427, P<0.01). Moreover, the findings revealed a positive and significant relationship between workplace deviant behaviors and talent Management in SMEs in Kampala city (r=0.435, P<0.01). The Beta value show that talent management is the major predictor of entrepreneurial opportunity exploitation (Beta = 0.331, P = 0.000 <0.05). The study recommends that SME owners should prioritize the development of talent management by fostering training, engagement, succession planning and performance management which not only enhance entrepreneurial Opportunity exploitation but also guide and improve workplace deviant behaviors. Additionally, Longitudinal studies are recommended to track changes in entrepreneurial behaviors over time and assess the long-term effects of workplace behaviors on SME performance based on Resource Based View Theory and Social Cognitive Theory. The study concludes that learning opportunities for skill development are provided and employee training is prioritized through programs aligned with career goals and aspirations, offering opportunities for career growth. As a result, different opinions are valued as they present chances to explore innovative ideas, with feasibility studies conducted to assess available business opportunities. Therefore, businesses with training, engagement, succession planning and performance management exhibit entrepreneurial opportunity exploitation.
The mediating role of financial discipline on the relationship between the youth livelihood fund and youth welfare : a case of Busitema sub-county in Samia Bugwe north in Busia district
(Kyambogo University (Unpublished work), 2024-11) Emorut, John Okumu
The purpose of the study is to investigate the mediating role of financial discipline on the relationship between the Youth Livelihood Fund (YLF) and youth welfare in Busitema subcounty in Samia Bugwe North Busia District. The specific objectives included: examining the relationship between the YLF and Youth Welfare, establishing the relationship between the financial discipline and Youth Welfare, and examining the mediating role of the financial discipline on the relationship between the YLF Fund and Youth Welfare in Busitema subcounty in Samia Bugwe North in Busia District. A cross-sectional descriptive research design was employed, utilizing both quantitative and qualitative data collection methods. The target population included the youths from Busitema Sub-county in Samia Bugwe north constituency in Busia District, who were direct beneficiaries of the YLP. The study used stratified random sampling and purposive sampling techniques to select the respondents from the study population. The study utilized a structured questionnaire to gather quantitative data and an interview guide to collect qualitative data. The study employed descriptive and regression analysis techniques to address the research hypotheses. To investigate the association between the study variables, the research utilized Spearman's rank correlation test. The study tested the mediation effect using Partial Least Structural Equation Modeling (PL-SEM) with the bootstrapping method. The findings from the study reveal that the youth livelihood fund had a positive and significant association with youth welfare in Busitema sub-county. The correlation findings reveal that there was a positive and significant relationship between financial discipline and youth welfare in Busitema Subcounty. The PL-SEM findings showed that there was a positive partial mediating effect of financial discipline on the relationship between YLF and youth welfare in Busitema Subcounty. In conclusion, the study provides evidence that financial discipline plays a remarkable positive role in mediating the effect of financial discipline on the relationship between YLF and youth welfare in Busitema Sub-County. There is a need for the expansion of the Youth Livelihood Fund to reach a wider group of eligible youth in the Busia district. This could ensure that more young people have access to the fund. There is a need to develop and implement financial literacy programmes specifically tailored to the needs and circumstances of youth in Busitema Sub-County. These programmes should focus on budgeting, saving, investing, and managing debt effectively. Enhance financial discipline training and education for youth beneficiaries of the Youth Livelihood Fund in Busitema district. This should include workshops, seminars, and educational materials to help them make responsible financial decisions.
Control environment and operational efficiency of integrated financial management systems of local governments in Uganda : a case study of Jinja district
(Kyambogo University (Unpublished work), 2018-12) Sseggujja, Lameca
The general objective of this study was to analyze the relationship between control environment and operational efficiency of IFMS in Jinja district. It was guided by three objectives; analyzing the relationship between human capital capacity and operational efficiency of IFMS, analyzing the relationship between management commitment and operational efficiency of TFMS and analyzing the relationship between technological factors and operational efficiency of IFMS. The study used a case study design since it looked at a single unit of study which was Jinja district. A population of 80 employees from selected departments was targeted and a sample of 66 respondents was made using both simple random and purposive sampling techniques. Data was collected using questionnaires as a research instrument. Descriptive involved the mean and standard deviation while correlation analysis was used as inferential statistics to draw a conclusion on the relationship between variables. The study found out that human capital capacity had a moderate positive and significant (r = 0.4 76, p- value = 0.001 <0.0 I) relationship with the operational efficiency of IFMS. Also it was revealed that 1management commitment had a moderate positive and significant (r = 0.522, p- value = 0.000>0.01) relationship with the operational efficiency of IFMS and also that technological factors had a strong positive and significant (r = 0.669, p-value=0.000<0.0lrelationship with the operational efficiency of IFMS. In general, it was discovered' that there exist a strong relationship ((r= 0.636, p- value = 0.000<0.01) between the control environment and operational efficiency of IFMS in Jinja district. The study recommended that local governments should consider capacity building, providing support in terms of resources, ensuring quality, having a well-built IT infrastructure and managing change if the aims for which 1FMS was introduced for arc to be achieved.
Leadership styles and employees' job satisfaction : a case study of Mukono YMCA college
(Kyambogo University (Unpublished work), 2018-12) Wabwire, Joshua
The study examined the relationship between leadership styles and employees' job satisfaction.The study was conducted at Mukono YMCA College, behind Colline hotel, and a few meters off Bugerere road in Mukono municipality. The objectives of the study were: to determine the relationship between transformational leadership style and employees job satisfaction, to .establish the relationship between transactional leadership style and employees job satisfaction relationship and to examine the relationship between democratic leadership style and employees job satisfaction. The researcher used a case study design which involved both qualitative and quantitative research approaches. A sample of 66 respondents was selected using purposive and simple random sampling techniques for easily locating the respondents. The study used both primary and secondary data in its analysis. Data analysis involved frequencies, percentages and relational statistics such as correlations and the coefficient of determination. The study findings revealed that there is a significant positive relationship between transformational leadership style and employees' job satisfaction. The findings also revealed a significant positive relationship between transactional leadership .style and employees' job satisfaction. It was also revealed that there is a strong positive relationship between democratic leadership style and employees' job satisfaction. It was concluded that there is an inconsistent system that offers actual rewards in place to appreciate adherents' behavior, the management does not focus attention on dealing with irregularities, mistakes, exceptions, and deviations from standards, employees are not invited during decision making, there is no delegation of work to lower staff The study recommends that Mukono YMCA College should adopt a democratic leadership style if it is to attain a higher level of employees' job satisfaction at the college since a democratic leadership style influences employees' job satisfaction. Also the researcher also recommends Mukono YMCA College to adopt a transformational leadership style since it also a has a positive relationship with employees' job satisfaction at the college basing on the regression results because an increase in the adoption of a transformational leadership styles improves employees' job satisfaction
The mediating role of financial discipline on the relationship between the youth livelihood fund and youth welfare : a case of Busitema sub-county in Samia Bugwe north in Busia district
(Kyambogo University (Unpublished work), 2024-11) Emorut, John Okumu
The purpose of the study is to investigate the mediating role of financial discipline on the relationship between the Youth Livelihood Fund (YLF) and youth welfare in Busitema Subcounty in Samia Bugwe North Busia District. The specific objectives included: examining the relationship between the YLF and Youth Welfare, establishing the relationship between the financial discipline and Youth Welfare, and examining the mediating role of the financial discipline on the relationship between the YLF Fund and Youth Welfare in Busitema subcounty in Samia Bugwe North in Busia District. A cross-sectional descriptive research design was employed, utilizing both quantitative and qualitative data collection methods. The target population included the youths from Busitema Sub-county in Samia Bugwe North Constituency in Busia District, who were direct beneficiaries of the YLP. The study used stratified random sampling and purposive sampling techniques to select the respondents from the study population. The study utilized a structured questionnaire to gather quantitative data and an interview guide to collect qualitative data. The study employed descriptive and regression analysis techniques to address the research hypotheses. To investigate the association between the study variables, the research utilized Spearman's rank correlation test. The study tested the mediation effect using Partial Least Structural Equation Modeling (PL-SEM) with the bootstrapping method. The findings from the study reveal that the youth livelihood fund had a positive and significant association with youth welfare in Busitema sub-county. The correlation findings reveal that there was a positive and significant relationship between financial discipline and youth welfare in Busitema SubCounty. The PL-SEM findings showed that there was a positive partial mediating effect of financial discipline on the relationship between YLF and youth welfare in Busitema SubCounty. In conclusion, the study provides evidence that financial discipline plays a remarkable positive role in mediating the effect of financial discipline on the relationship between YLF and youth welfare in Busitema Sub-County. There is a need for the expansion of the Youth Livelihood Fund to reach a wider group of eligible youth in the Busia district. This could ensure that more young people have access to the fund. There is a need to develop and implement financial literacy programmes specifically tailored to the needs and circumstances of youth in Busitema Sub-County. These programmes should focus on budgeting, saving, investing, and managing debt effectively. Enhance financial discipline training and education for youth beneficiaries of the Youth Livelihood Fund in Busitema district. This should include workshops, seminars, and educational materials to help them make responsible financial decisions.
Corporate governance and financial performance in the banking sector: a study of commercial banks in Uganda
(Kyambogo University (Unpublised work), 2018-10) Ssemugenyi, Emmanuel
This study was set to investigate the effect of corporate governance on financial performance of commercial banks in Uganda. Specifically, the study examined the effect of board composition on financial performance, assessed the effect of audit committees on financial performance, and analyzed the effect of separation of ownership from control on financial performance of commercial banks in Uganda. The study utilized panel data generated for 4 years (2014- 2017) among 23 commercial banks. The findings of the study unveiled the following key insights. First, financial performance was found to be dependent on size of the board, board independence, firm leverage and number of employees. Secondary, the data revealed that audit committee variables significantly explained the variations in ROA and ROE. A similar connection was established for the case of the effect of separation of ownership from control on financial performance of commercial banks. In terms of policy, this study; emphases the need to pay attention towards sensitizing all commercial banks to register their membership with Institute of Corporate Governance of Uganda, Board of Directors advising directors in banks which are listed on USE to buy more shares as this makes them work towards maximizing objectives of all stakeholders. Overall, the findings in this study will nurture commercial banks on how to foster their financial performance to remain competitive in the banking sector.
Financial literacy and financial resilience of youth led enterprises in Uganda : a case of Gulu city
(Kyambogo University (Unpublished work), 2024-10) Okello, Dickson
In Uganda, a significant proportion of youth-led businesses encounter substantial financial risks and vulnerabilities, posing formidable challenges to their capacity for maintaining financial resilience. This research examined the effect of financial literacy on the financial resilience of youth-led enterprises in Gulu City. The study was guided by four objectives; (i) To examine the effect of savings literacy on financial resilience of youth-led enterprises in Gulu City, (ii) To establish the effect of investment literacy on financial resilience of youth-led enterprises in Gulu City, (iii) To investigate the effect of credit management literacy on financial resilience of youthled enterprises in Gulu City and (iv) To assess the joint effect of saving literacy, investment literacy, and credit management literacy on financial resilience of youth-led enterprises in Gulu City. Employing a cross-sectional survey research design integrating both qualitative and quantitative methodologies, data was gathered through surveys and interviews from a sample of 148 firms, representing a study population of 240. Key respondents comprised owners or managers of youth-led enterprises. Data analysis was conducted using SPSS software (V. 23.0). The findings revealed a significant influence of savings literacy (β=0.493, P<0.05), Investment literacy (β=0.531, P<0.05) and Credit management literacy (β=0.493, P<0.05) on financial resilience. The study therefore concluded that enhancing financial literacy, particularly savings, investment, and credit management, is paramount for bolstering the financial resilience of youth-led enterprises. Drawing from these insights, recommendations are provided, and the study recommends the implementation of training programs fostering saving literacy, investment literacy, and credit management for owners and managers of youth-led enterprises. Furthermore, integrating financial literacy training into governmental initiatives supporting youth-led enterprises should be done to enhance success rates. This study emphasizes the pivotal role of financial literacy in fostering financial sustainability of youth-led enterprises in Uganda.
Professionalism and procurement performance of local governments a case of fort portal city, Uganda
(Kyambogo University (Unpublised work), 2024-10) Tumwine, Bernard
This study examined the effect of professionalism on procurement performance in Fort Portal City (FP City). The study was guided by three specific objectives, that is, to examine the effect of staff competence on the performance of procurement function in Fort Portal City, to examine the effect of staff integrity on the performance of procurement function in Fort Portal City and to analyze the effect of staff accountability on the performance of procurement function in Fort Portal City. The study adopted a cross-sectional survey and descriptive design with a target population of 183 employees, Local Council members, suppliers and contractors of FP City. A sample of 177 was drawn using the Krejcie & Morgan (1970) table. Respondents were selected using simple random and purposive sampling techniques. Data was collected from 125 respondents by means of a questionnaire supplemented with 15 interviewed respondents. Regression analysis was used to examine the effects of the variables i.e. procurement professionalism and performance of procurement function. The regression findings revealed that competence, integrity and accountability as elements of professionalism each had a significant direct effect on the performance of procurement. The study concludes that if local governments consider enhancing professionalism in the procurement function, they are likely to register an increase in performance of the procurement function. Thus, the study recommends that all procurement staffs become members of Institute of Procurement Professionals of Uganda (IPPU) so that they develop high standards of professional skills, ability and integrity. The study also recommends that training and career development be extended to all internal stakeholders as well as supporting the process the procurement team in joining the professional body, so as to enhance their skills and competence to perform tasks in a way that reduces bidders’ complaints by enhancing value for money, and increasing the quality of goods, services & works. The study also recommends for the scaling up measures that address conflict of interest in the procurement function.
Electronic payment systems adaptation and revenue collection, moderating effect of customer work experience at national water and sewerage corporation Uganda
(Kyambogo University (Unpublised work), 2024-10) Atwiine, Osbert
The study examined the effect of electronic payment systems adaptation on revenue collection, moderating effect of customer work experience at National Water and Sewerage Corporation. The study was guided by four objectives which included assessing the effect of customer exposure to electronic payment systems on revenue collection at NWSC, the effect of customer accessibility to electronic payment systems on revenue collection at NWSC, the influence of customer support mechanisms on revenue collection at NWSC and examining the moderating effect of customer work experience on the relationship between electronic payment systems adaptation and revenue collection at NWSC. The study employed a descriptive and cross-sectional research designs with both quantitative and qualitative research approach. The study considered sample size 399 participants which were determined following Slovin, R. (1960) formula but 311 managed to respond back showing a response rate of 78.0 percent. The respondents were selected using stratified simple random and purposive sampling technique. Data was collected using a closed-ended questionnaire and interview and analysis was done using Social Package for Social Scientists and content analysis to produce means, standard deviation, factory analysis, relationships and regression. The study findings revealed that customer exposure had a significant and positive relationship with revenue collection at (r = .422**, P< 0.01). Customer accessibility was also significantly and positively related with revenue collection at (.259**, P < 0.01). There was a relationship between customer support mechanisms and revenue collection at (r= .567**, P < 0.01). From the regression analysis, multiple regression showed that combined constructs of electronic payment system with its constructs Customer exposure, Customer accessibility, Customer support mechanism collectively accounted for 34.5% (Adjusted R Square = .345) of the variance in revenue collection. Using Beta values, the results also revealed a positive and significant effect customer exposure on revenue collection at (Beta = .254, p=.000<0.05). Customer accessibility, it positively predicted revenue collection at (Beta =.171, p=.009 <0.05). Customer support mechanisms was also found to be positively and significantly predicting revenue collection at (Beta =.508, p=.000 <0.05). It was revealed that customer work experience as a moderating variable between electronic payment systems adaptation and revenue collection at NWSC. This concluded that customer support mechanism is the major predictor of revenue collection at National water and sewerage Corporation. It was recommended that there is need to employ techniques such as anonymity and confidentiality in data collection to encourage participants to provide more genuine responses without fear of judgment or societal expectations, there is need for promoting openness and trust within the research environment, parliament should allocate resources towards improving the training and development of customer support representatives to ensure they possess the necessary knowledge and skills to effectively address customer inquiries and concerns, NWSC management should prioritize ongoing training and development programs for customer support representatives and NWSC management should focus on improving the accessibility and responsiveness of customer support channels, such as phone and email.
Entrepreneurial learning behavior, digital adoption and business resilience of women owned small and medium enterprises in Kampala capital city, Uganda
(Kyambogo University (Unpublised work), 2024-11) Atuheire, Dorcus
The study focused on examining the relationship between entrepreneurial learning behavior, digital adoption, and business resilience of women owned SMEs in Kampala Capital City. The study was guided by four objectives which are to examining the relationship between entrepreneurial learning behavior and business resilience, the relationship between digital adoption and business resilience in of women owned SMEs in Kampala Capital City, the relationship between entrepreneurial learning behavior and digital adoption in women owned SMEs in Kampala Capital City and the mediating role of digital adoption between entrepreneurial learning behavior and business resilience of women owned SMEs in Kampala Capital City. The study employed a cross-sectional survey research design with a quantitative research approach. The study targeted a sample size of 375 participants which was determined following (Krejcie & Morgan, 1970) statistical table but 291 participants managed to respond back showing a response rate of 77.6 percent. The women-owned businesses were selected using systemic sampling technique. Data was collected using a closed-ended questionnaire and analysis was done using Social Package for Social Scientists to produce means, standard deviation, relationships and regression. The study findings revealed entrepreneurial learning behavior had a significant and positive relationship with business resilience at (r = .427**, P< 0.01), digital adoption was also significantly and positively related with business resilience at (.886**, P < 0.01) and there was significant relationship between entrepreneurial learning behavior and digital adoption at (r= .435**, P < 0.01). From the regression analysis, the combined constructs of entrepreneurial learning behavior and digital adoption, collectively accounted for 81.4% (Adjusted R Square = .814) of the variance in business resilience. Sing Beta values, the results also revealed that besides entrepreneurial learning behavior positively predicts business resilience, it was insignificant at (Beta = .017, p=.328>0.05) and digital adoption was also found to be positively and significantly predicted business resilience at (Beta =.802, p=.000 <0.05). For the mediating variable, Sobel Test showed Z value = 41.02329414with Std Error = 0.0233168 with significant value of (p-value = 0.000 < 0.05) was registered which indicated that introduction of digital adoption in the equation as a mediator significantly mediates the relationship between entrepreneurial learning behavior and business resilience of women owned SMEs. It was recommended that the Ministry of ICT should prioritize initiatives aimed at enhancing digital literacy and access to technology among women entrepreneurs. Additionally, policymakers should support initiatives that provide women-owned SMEs with resources and support to effectively leverage digital tools and platforms for customer communication and online marketing. The researcher recommended that management of SMEs prioritize investment in digital literacy and technology adoption initiatives for their workforce. This includes providing training programs to equip employees, with the necessary skills to operate computers effectively and utilize digital tools for business operations, customer communication, and marketing purposes. Additionally, SME management should ensure access to reliable internet infrastructure to facilitate seamless online engagement and leverage various social media platforms for effective customer outreach and product promotion.
Relationship marketing and performance of the tourism industry in Uganda: a case study of Uganda tourism board
(Kyambogo University (Unpublised work), 2024-10) Ankunda, Buhanda
This research project was designed to establish the effect of relationship marketing on the performance of UTB. The project was guided by three objectives which included: to examine the effect of communication on the performance of UTB; to establish the effect of customer trust on the performance of UTB; and to investigate the effect of customer participation on the performance of UTB. The study adopted a cross-sectional survey design with a quantitative approach. The research was carried at UTB. A total of 78 respondents were used in the study and were arrived at using Yamane’s formula of sample size selection arrived. Simple random sampling techniques was used to generate the sample that was used in the study. The quantitative data was analysed in form descriptive and inferential statistics. Descriptive statistics involved generating and presenting frequencies, means and standard deviations while inferential statistics involved use of correlation and regression analyses. Findings revealed that: there was significant positive relationship between communication and performance of UTB (r=.557**, p= .003); there was significant positive relationship between customer trust and performance of UTB (r=.499**, p= .000); and there was significant positive relationship between customer participation and performance of UTB (r=.349**, p= .001). The study concluded that concluded that; communication has a positive significant relationship with the performance of UTB, thus, it is important for the management of UTB to continue identifying effective means of communication to reach out to potential customers for sustained performance of the organisation; that customer trust has a positive significant relationship with the performance of UTB, thus, it is important for the management of UTB to design deliberate interventions to build and sustain customer trust for sustained performance of the organisation; and customer participation has a positive significant relationship with the performance of UTB, thus, it is important for the management of UTB to design deliberate interventions to attract customer participation in the shaping and delivery of tourism services. The study recommends that: UTB need to adopt communication that is biased to marketing Uganda and that marketing of the country’s tourist destinations with their uniqueness should be promoted; UTB and all Uganda tourism sector players should focus on the customers and potential customers and not the product; the government of Uganda and UTB should identify and actualize developing partnerships with the right agents; and lastly the government of Uganda should fully liberalize the tourism sector to attract more players to invest in the sectors.
Entrepreneurial skills and financial performance of small and medium enterprises in Nakawa division, Uganda
(Kyambogo University (Unpublised work), 2024-10) Mulinda, Alone
The purpose of this study was to examine the effect of entrepreneurial skills on financial performance of small and medium enterprises in Nakawa Division. The study was premised on three specific objectives including; to establish the effect of innovation skills on financial performance of SMEs; to determine the effect of managerial skills on financial performance of SMEs, and to establish the effect of interpersonal skill on financial performance of SMEs in Nakawa Division in Uganda. The study was underpinned by the Social Learning Theory (SLT) to explain entrepreneurial skills and financial performance of SMEs. The study adopted a cross sectional-quantitative research design with a target population of 255 and a sample 175 SMEs which were chosen using stratified simple random selection and the sample size estimated using the Krejcie and Morgan (1970) Table. Data were gathered for the study using a closed-ended questionnaire. By employing factor analysis and the Cronbach Alpha test, the validity and reliability of the data were examined. Descriptive and inferential statistics were used to examine the acquired data in SPSS. The correlation results showed a meaningful connection between innovation skills, managerial skills, interpersonal skills and financial performance of SMES. Regression analysis results showed a favorable and statistically significant effect between innovation skills, managerial skills and interpersonal skills on financial performance of SMEs. The study concluded that improving the innovative, interpersonal and managerial skills of entrepreneurs promotes financial performance of SMEs. The study was limited to SMEs in Nakawa Division and therefore future studies can replicate the finding of this study to other settings or even conduct a national study on entrepreneurship and financial performance of SMEs. Keywords: Entrepreneurial Skills, Financial performance of SMEs
Effect of innovativeness on the performance of small and medium enterprises (SMEs) in Namanve after COVID-19
(Kyambogo University (Unpublished work), 2024-10) Nambazira, Catherine
The pandemic has forced small and medium enterprises (SMEs) to adjust to a new normal, with changes in customer behavior, supply chain disruptions, and new safety regulations. The overall objective of the study was to examine the effect of innovativeness on the performance of SMEs in Namanve during Post covid-19. A sample of 233 SMEs was selected using simple random sampling. The study used structured questionnaire to collect data from the respondents. The study used a multiple linear regression to examine the effect of innovative capability, innovative strategy, and innovative culture on the performance of SMEs. The findings revealed that innovative capability had a positive and statistically significant effect on the performance of SMEs in Namanve during the post covid-19 period (B = 0.350, P-value (0.000) < 0.05). The findings from the model indicated that innovative strategy had a statistically significant positive effect on the performance of SMEs in Namanve during the post covid-19 period (B = 0.395, P-value (0.00) < 0.05). The regression findings further revealed that innovative culture did not have a significant effect on the performance of SMEs in Namanve during the post covid-19 period (P-value (0.395) > 0.05). In conclusion, the study highlights the significant role of innovativeness in enhancing the performance of SMEs in Namanve during the post covid-19 period. Specifically, both innovative capability and innovative strategy emerged as influential factors contributing to improved SME performance within this context. For recommendations, government should prioritize offering entrepreneurship training programs to SMEs in Namanve. These programs can cover innovation, market analysis, adaptability, and other relevant skills to empower operators with the tools they need to navigate challenging situations. Organize workshops, seminars, and conferences that bring together SMEs and potential collaborators. These events can serve as platforms for idea exchange, networking, and identifying potential collaboration opportunities in challenging times. The SMEs in Namanve should embrace the adoption of new technology, software, and equipment to streamline their operations in challenging times. Key words: Innovativeness, Innovative capability, Innovative strategy, Innovative culture and performance.

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