Masters Degree Dissertations

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Financial literacy and financial resilience of youth led enterprises in Uganda : a case of Gulu city
(Kyambogo University (Unpublished work), 2024-10) Okello, Dickson
In Uganda, a significant proportion of youth-led businesses encounter substantial financial risks and vulnerabilities, posing formidable challenges to their capacity for maintaining financial resilience. This research examined the effect of financial literacy on the financial resilience of youth-led enterprises in Gulu City. The study was guided by four objectives; (i) To examine the effect of savings literacy on financial resilience of youth-led enterprises in Gulu City, (ii) To establish the effect of investment literacy on financial resilience of youth-led enterprises in Gulu City, (iii) To investigate the effect of credit management literacy on financial resilience of youthled enterprises in Gulu City and (iv) To assess the joint effect of saving literacy, investment literacy, and credit management literacy on financial resilience of youth-led enterprises in Gulu City. Employing a cross-sectional survey research design integrating both qualitative and quantitative methodologies, data was gathered through surveys and interviews from a sample of 148 firms, representing a study population of 240. Key respondents comprised owners or managers of youth-led enterprises. Data analysis was conducted using SPSS software (V. 23.0). The findings revealed a significant influence of savings literacy (β=0.493, P<0.05), Investment literacy (β=0.531, P<0.05) and Credit management literacy (β=0.493, P<0.05) on financial resilience. The study therefore concluded that enhancing financial literacy, particularly savings, investment, and credit management, is paramount for bolstering the financial resilience of youth-led enterprises. Drawing from these insights, recommendations are provided, and the study recommends the implementation of training programs fostering saving literacy, investment literacy, and credit management for owners and managers of youth-led enterprises. Furthermore, integrating financial literacy training into governmental initiatives supporting youth-led enterprises should be done to enhance success rates. This study emphasizes the pivotal role of financial literacy in fostering financial sustainability of youth-led enterprises in Uganda.
Professionalism and procurement performance of local governments a case of fort portal city, Uganda
(Kyambogo University (Unpublised work), 2024-10) Tumwine, Bernard
This study examined the effect of professionalism on procurement performance in Fort Portal City (FP City). The study was guided by three specific objectives, that is, to examine the effect of staff competence on the performance of procurement function in Fort Portal City, to examine the effect of staff integrity on the performance of procurement function in Fort Portal City and to analyze the effect of staff accountability on the performance of procurement function in Fort Portal City. The study adopted a cross-sectional survey and descriptive design with a target population of 183 employees, Local Council members, suppliers and contractors of FP City. A sample of 177 was drawn using the Krejcie & Morgan (1970) table. Respondents were selected using simple random and purposive sampling techniques. Data was collected from 125 respondents by means of a questionnaire supplemented with 15 interviewed respondents. Regression analysis was used to examine the effects of the variables i.e. procurement professionalism and performance of procurement function. The regression findings revealed that competence, integrity and accountability as elements of professionalism each had a significant direct effect on the performance of procurement. The study concludes that if local governments consider enhancing professionalism in the procurement function, they are likely to register an increase in performance of the procurement function. Thus, the study recommends that all procurement staffs become members of Institute of Procurement Professionals of Uganda (IPPU) so that they develop high standards of professional skills, ability and integrity. The study also recommends that training and career development be extended to all internal stakeholders as well as supporting the process the procurement team in joining the professional body, so as to enhance their skills and competence to perform tasks in a way that reduces bidders’ complaints by enhancing value for money, and increasing the quality of goods, services & works. The study also recommends for the scaling up measures that address conflict of interest in the procurement function.
Electronic payment systems adaptation and revenue collection, moderating effect of customer work experience at national water and sewerage corporation Uganda
(Kyambogo University (Unpublised work), 2024-10) Atwiine, Osbert
The study examined the effect of electronic payment systems adaptation on revenue collection, moderating effect of customer work experience at National Water and Sewerage Corporation. The study was guided by four objectives which included assessing the effect of customer exposure to electronic payment systems on revenue collection at NWSC, the effect of customer accessibility to electronic payment systems on revenue collection at NWSC, the influence of customer support mechanisms on revenue collection at NWSC and examining the moderating effect of customer work experience on the relationship between electronic payment systems adaptation and revenue collection at NWSC. The study employed a descriptive and cross-sectional research designs with both quantitative and qualitative research approach. The study considered sample size 399 participants which were determined following Slovin, R. (1960) formula but 311 managed to respond back showing a response rate of 78.0 percent. The respondents were selected using stratified simple random and purposive sampling technique. Data was collected using a closed-ended questionnaire and interview and analysis was done using Social Package for Social Scientists and content analysis to produce means, standard deviation, factory analysis, relationships and regression. The study findings revealed that customer exposure had a significant and positive relationship with revenue collection at (r = .422**, P< 0.01). Customer accessibility was also significantly and positively related with revenue collection at (.259**, P < 0.01). There was a relationship between customer support mechanisms and revenue collection at (r= .567**, P < 0.01). From the regression analysis, multiple regression showed that combined constructs of electronic payment system with its constructs Customer exposure, Customer accessibility, Customer support mechanism collectively accounted for 34.5% (Adjusted R Square = .345) of the variance in revenue collection. Using Beta values, the results also revealed a positive and significant effect customer exposure on revenue collection at (Beta = .254, p=.000<0.05). Customer accessibility, it positively predicted revenue collection at (Beta =.171, p=.009 <0.05). Customer support mechanisms was also found to be positively and significantly predicting revenue collection at (Beta =.508, p=.000 <0.05). It was revealed that customer work experience as a moderating variable between electronic payment systems adaptation and revenue collection at NWSC. This concluded that customer support mechanism is the major predictor of revenue collection at National water and sewerage Corporation. It was recommended that there is need to employ techniques such as anonymity and confidentiality in data collection to encourage participants to provide more genuine responses without fear of judgment or societal expectations, there is need for promoting openness and trust within the research environment, parliament should allocate resources towards improving the training and development of customer support representatives to ensure they possess the necessary knowledge and skills to effectively address customer inquiries and concerns, NWSC management should prioritize ongoing training and development programs for customer support representatives and NWSC management should focus on improving the accessibility and responsiveness of customer support channels, such as phone and email.
Entrepreneurial learning behavior, digital adoption and business resilience of women owned small and medium enterprises in Kampala capital city, Uganda
(Kyambogo University (Unpublised work), 2024-11) Atuheire, Dorcus
The study focused on examining the relationship between entrepreneurial learning behavior, digital adoption, and business resilience of women owned SMEs in Kampala Capital City. The study was guided by four objectives which are to examining the relationship between entrepreneurial learning behavior and business resilience, the relationship between digital adoption and business resilience in of women owned SMEs in Kampala Capital City, the relationship between entrepreneurial learning behavior and digital adoption in women owned SMEs in Kampala Capital City and the mediating role of digital adoption between entrepreneurial learning behavior and business resilience of women owned SMEs in Kampala Capital City. The study employed a cross-sectional survey research design with a quantitative research approach. The study targeted a sample size of 375 participants which was determined following (Krejcie & Morgan, 1970) statistical table but 291 participants managed to respond back showing a response rate of 77.6 percent. The women-owned businesses were selected using systemic sampling technique. Data was collected using a closed-ended questionnaire and analysis was done using Social Package for Social Scientists to produce means, standard deviation, relationships and regression. The study findings revealed entrepreneurial learning behavior had a significant and positive relationship with business resilience at (r = .427**, P< 0.01), digital adoption was also significantly and positively related with business resilience at (.886**, P < 0.01) and there was significant relationship between entrepreneurial learning behavior and digital adoption at (r= .435**, P < 0.01). From the regression analysis, the combined constructs of entrepreneurial learning behavior and digital adoption, collectively accounted for 81.4% (Adjusted R Square = .814) of the variance in business resilience. Sing Beta values, the results also revealed that besides entrepreneurial learning behavior positively predicts business resilience, it was insignificant at (Beta = .017, p=.328>0.05) and digital adoption was also found to be positively and significantly predicted business resilience at (Beta =.802, p=.000 <0.05). For the mediating variable, Sobel Test showed Z value = 41.02329414with Std Error = 0.0233168 with significant value of (p-value = 0.000 < 0.05) was registered which indicated that introduction of digital adoption in the equation as a mediator significantly mediates the relationship between entrepreneurial learning behavior and business resilience of women owned SMEs. It was recommended that the Ministry of ICT should prioritize initiatives aimed at enhancing digital literacy and access to technology among women entrepreneurs. Additionally, policymakers should support initiatives that provide women-owned SMEs with resources and support to effectively leverage digital tools and platforms for customer communication and online marketing. The researcher recommended that management of SMEs prioritize investment in digital literacy and technology adoption initiatives for their workforce. This includes providing training programs to equip employees, with the necessary skills to operate computers effectively and utilize digital tools for business operations, customer communication, and marketing purposes. Additionally, SME management should ensure access to reliable internet infrastructure to facilitate seamless online engagement and leverage various social media platforms for effective customer outreach and product promotion.
Relationship marketing and performance of the tourism industry in Uganda: a case study of Uganda tourism board
(Kyambogo University (Unpublised work), 2024-10) Ankunda, Buhanda
This research project was designed to establish the effect of relationship marketing on the performance of UTB. The project was guided by three objectives which included: to examine the effect of communication on the performance of UTB; to establish the effect of customer trust on the performance of UTB; and to investigate the effect of customer participation on the performance of UTB. The study adopted a cross-sectional survey design with a quantitative approach. The research was carried at UTB. A total of 78 respondents were used in the study and were arrived at using Yamane’s formula of sample size selection arrived. Simple random sampling techniques was used to generate the sample that was used in the study. The quantitative data was analysed in form descriptive and inferential statistics. Descriptive statistics involved generating and presenting frequencies, means and standard deviations while inferential statistics involved use of correlation and regression analyses. Findings revealed that: there was significant positive relationship between communication and performance of UTB (r=.557**, p= .003); there was significant positive relationship between customer trust and performance of UTB (r=.499**, p= .000); and there was significant positive relationship between customer participation and performance of UTB (r=.349**, p= .001). The study concluded that concluded that; communication has a positive significant relationship with the performance of UTB, thus, it is important for the management of UTB to continue identifying effective means of communication to reach out to potential customers for sustained performance of the organisation; that customer trust has a positive significant relationship with the performance of UTB, thus, it is important for the management of UTB to design deliberate interventions to build and sustain customer trust for sustained performance of the organisation; and customer participation has a positive significant relationship with the performance of UTB, thus, it is important for the management of UTB to design deliberate interventions to attract customer participation in the shaping and delivery of tourism services. The study recommends that: UTB need to adopt communication that is biased to marketing Uganda and that marketing of the country’s tourist destinations with their uniqueness should be promoted; UTB and all Uganda tourism sector players should focus on the customers and potential customers and not the product; the government of Uganda and UTB should identify and actualize developing partnerships with the right agents; and lastly the government of Uganda should fully liberalize the tourism sector to attract more players to invest in the sectors.
Entrepreneurial skills and financial performance of small and medium enterprises in Nakawa division, Uganda
(Kyambogo University (Unpublised work), 2024-10) Mulinda, Alone
The purpose of this study was to examine the effect of entrepreneurial skills on financial performance of small and medium enterprises in Nakawa Division. The study was premised on three specific objectives including; to establish the effect of innovation skills on financial performance of SMEs; to determine the effect of managerial skills on financial performance of SMEs, and to establish the effect of interpersonal skill on financial performance of SMEs in Nakawa Division in Uganda. The study was underpinned by the Social Learning Theory (SLT) to explain entrepreneurial skills and financial performance of SMEs. The study adopted a cross sectional-quantitative research design with a target population of 255 and a sample 175 SMEs which were chosen using stratified simple random selection and the sample size estimated using the Krejcie and Morgan (1970) Table. Data were gathered for the study using a closed-ended questionnaire. By employing factor analysis and the Cronbach Alpha test, the validity and reliability of the data were examined. Descriptive and inferential statistics were used to examine the acquired data in SPSS. The correlation results showed a meaningful connection between innovation skills, managerial skills, interpersonal skills and financial performance of SMES. Regression analysis results showed a favorable and statistically significant effect between innovation skills, managerial skills and interpersonal skills on financial performance of SMEs. The study concluded that improving the innovative, interpersonal and managerial skills of entrepreneurs promotes financial performance of SMEs. The study was limited to SMEs in Nakawa Division and therefore future studies can replicate the finding of this study to other settings or even conduct a national study on entrepreneurship and financial performance of SMEs. Keywords: Entrepreneurial Skills, Financial performance of SMEs
Effect of innovativeness on the performance of small and medium enterprises (SMEs) in Namanve after COVID-19
(Kyambogo University (Unpublished work), 2024-10) Nambazira, Catherine
The pandemic has forced small and medium enterprises (SMEs) to adjust to a new normal, with changes in customer behavior, supply chain disruptions, and new safety regulations. The overall objective of the study was to examine the effect of innovativeness on the performance of SMEs in Namanve during Post covid-19. A sample of 233 SMEs was selected using simple random sampling. The study used structured questionnaire to collect data from the respondents. The study used a multiple linear regression to examine the effect of innovative capability, innovative strategy, and innovative culture on the performance of SMEs. The findings revealed that innovative capability had a positive and statistically significant effect on the performance of SMEs in Namanve during the post covid-19 period (B = 0.350, P-value (0.000) < 0.05). The findings from the model indicated that innovative strategy had a statistically significant positive effect on the performance of SMEs in Namanve during the post covid-19 period (B = 0.395, P-value (0.00) < 0.05). The regression findings further revealed that innovative culture did not have a significant effect on the performance of SMEs in Namanve during the post covid-19 period (P-value (0.395) > 0.05). In conclusion, the study highlights the significant role of innovativeness in enhancing the performance of SMEs in Namanve during the post covid-19 period. Specifically, both innovative capability and innovative strategy emerged as influential factors contributing to improved SME performance within this context. For recommendations, government should prioritize offering entrepreneurship training programs to SMEs in Namanve. These programs can cover innovation, market analysis, adaptability, and other relevant skills to empower operators with the tools they need to navigate challenging situations. Organize workshops, seminars, and conferences that bring together SMEs and potential collaborators. These events can serve as platforms for idea exchange, networking, and identifying potential collaboration opportunities in challenging times. The SMEs in Namanve should embrace the adoption of new technology, software, and equipment to streamline their operations in challenging times. Key words: Innovativeness, Innovative capability, Innovative strategy, Innovative culture and performance.
Disaster preparedness among business communities and financial performance: a case of selected general merchandise wholesalers affected by coronavirus (covid-19) pandemic in Kampala, Uganda
(Kyambogo University (Unpublished work), 2023-11) Gumisiriza, Peter
The study examined the difference in financial performance arising from Disaster Preparedness before and after the COVID-19 lockdown for General Merchandise Wholesalers in Central Division, Kampala The specific objectives of the study were to; examine the difference in financial performance before and after lock down arising from Planning in Central Division Kampala, examine the difference in financial performance before and after lock down arising from Strategic Decision Making in Central Division Kampala, and to establish the difference in financial performance before and after lock down arising from Endowment in Central Division Kampala. The study used a comparative and descriptive survey design with both quantitative and qualitative approaches. The target population were general merchandise wholesalers in Central Division. The target sample size for the study was 302 respondents owning/ managing general merchandise wholesales in Central Division Kampala. The study used simple random sampling technique to select respondents for structured interviews. Paired sample t-test was used to examine whether there was a significant difference between the financial performance arising from disaster preparedness before and after COVID 19 lock down in Central Division Kampala. The study found out that there was a significant difference between the financial performance before and after COVID 19 lock down arising from planning in Central Division (t-test value=44.462, df=193, P-value<0.05). The results from the study showed that there was a significant difference between financial performance before and before and after COVID 19 lockdown arising from Strategic decision making in Central Division, Kampala (t-test value=39.461, df=167, P-value<0.05). The findings also made revelation that there was a significant difference in financial performance before and after COVID 19 lockdown arising from Endowment in Central Division, Kampala (t-test value=29.3222.461, df=182, P-value<0.05). The study recommends that more Disaster planning should be conducted by General merchandise wholesalers. There is need for more strategic decision making since a considerable number of General merchandise wholesalers in Central Division Kampala district were found experiencing very low financial performance. More endowment should be provided to General merchandise wholesalers in Central Division Kampala District so as to step up financial performance.
Management of non-revenue water and financial performance of Kampala water-national water and sewerage corporation
(Kyambogo University (Unpublished work), 2024-11) Nyokos, Patrick
This study examined how the management of NRW affects the financial performance of Kampala Water. The study was guided by three research objectives: examining the effect of illegal use control on Kampala Water's financial performance, the effect of meter management on Kampala Water's financial performance, and the effect of response rate to leaks and bursts on Kampala Water's financial performance. A cross-sectional survey research design was used, and a quantitative research approach was considered in the study. Data was gathered using research questionnaires, and a total of 101 respondents were targeted, but 81 respondents responded. The findings revealed that all constructs of management of NRW in the study combined affect the financial performance of Kampala Water by 27.0%. Illegal water use control was an insignificant predictor of financial performance at B =.049 and with a weak relationship at r =.390**; meter management was a significant predictor of financial performance of Kampala water at B =.470 and with a moderate relationship at r =.541**; and response rate to leaks and bursts was an insignificant predictor of financial performance of Kampala water at B =.064 and with a weak relationship at r = 371**. The study recommended that the Kampala Water Finance Department needs to increase the budget for field monitoring to effectively facilitate people who monitor illegal use of water and effectively reward those who report illegal water use cases in the community, and they need to establish a team and effectively facilitate it to effectively implement the penalties and fines charged on people who use water illegally. The Kampala water procurement department needs to work hand in hand with UNBS to make sure that meters that are imported and those manufactured in Uganda meet the required standards, and they need to hire qualified technicians to help fix those cases of undersized and oversized water meters. It was also recommended that the Kampala non-revenue water department needs to install a system in the water pipes that detects and reports water pipe leakages and bursts in time and also empower the community members so that they have the capacity to detect and report water pipe leakages and bursts to NWSC Kampala offices.
Dynamic capabilities, financial literacy and financial resilience among small and medium enterprises in Kampala Capital City
(Kyambogo University (Unpublished work), 2024-10) Mugoya, Micheal
The study focused on Dynamic Capabilities, Financial Literacy and Financial Resilience in SMEs in Kampala Capital City. The study was guided by four objectives, which are to; assess the relationship between dynamic capabilities and financial resilience of SMEs, establish the relationship between dynamic capabilities and financial literacy of SMEs, examine the relationship between financial literacy and financial resilience of SMEs and assess the mediating role of financial literacy on the relationship between dynamic capabilities and financial resilience of SMEs. The study employed a cross-sectional survey research design with a quantitative research approach. Out 76639 SMEs, the study targeted sample size 382 participants who were determined following (Krejcie & Morgan, 1970) statistical table but 274 participants managed to respond back showing a response rate of 71.7 percent. The respondents were selected using a simple random sampling technique. Data was collected using a closed-ended questionnaire and analysis was done using Social Package for Social Scientists to generate means, standard deviation, correlation, and regression. The study findings revealed that there was a positive and significant relationship between dynamic capabilities and financial resilience at (r =.355**, p<.05), a significant and positive relationship between the financial literacy and financial resilience of SMEs at (r = .577**, p<.05) and lastly, there was a positive and significant relationship between dynamic capabilities and financial literacy at (r =.448**, p<.05). The linear regression analysis revealed that dynamic capability influenced financial resilience by (B = .338, p=.000 <0.05) while financial literacy influenced financial resilience by (B =.513, p=.000 <0.05). Multiple regression analysis revealed that demographic characteristics predicted financial resilience by only 0.05 percent while a combination of demographic characteristics, dynamic capabilities and financial literacy positively predicated financial resilience of SMEs with 33.7 percent. The study concluded that financial literacy was the major predictor of financial resilience of SMEs. It was recommended that future researchers should incorporate a mixed-methods approach and employ proxy measures to complement self-reporting data and reduce the impact of response bias. Ministry of Education and Sports should establish and collaborate with all education institutions to integrate financial education into the school curriculum. Ministry of Finance, Planning and Economic Development should design and implement training programmes aimed at enhancing the financial literacy of entrepreneurs. SME owners and managers should to prioritize and invest in the development of dynamic capabilities by fostering a proactive approach, embracing change, encouraging innovation, and strategically allocating resources. SME owners and managers ought to invest in improving their financial literacy together with their employees through further studies. Finally, there is a need to integrate financial literacy training programmes into business dynamic capability frameworks.
Financial services and financial performance of small and medium enterprises in Uganda : a case of Kampala Capital City
(Kyambogo University (Unpublished work), 2024-10) Mugabe, Julius
The general objective of the study was to examine the relationship between financial services and financial performance of SMEs in Kampala Capital City. The specific objectives of the study were; (i) to examine the relationship between credit services and financial performance, (ii) to establish the relationship between investment services and financial performance, and (iii) to investigate the relationship between saving services and financial performance of SMEs in Kampala Capital City. The study considered a correlation research design considering a quantitative research approach. The study targeted 381owners of SMEs but 278 managed to respond back hence showing 73.0% response rate. Data was collected using a questionnaire. Spearman’s rank correlation analysis was used to examine the relationship between the independent and dependent variables. The study revealed that there is a moderately positive and significant relationship between credit services and financial performance of SMEs in Kampala Capital City (r = 0.423, N=278, P-value=0.000) at a 0.01 level of significance. Furthermore, credit services were positive significant predictors of financial performance by 21.6% (Adjusted R Square = .216, p<0.05) with β value (.451**). The study also revealed that there is a moderately positive and significant relationship between investment services and financial performance of SMEs in Kampala Capital City (r = 0.449, N=278, P-value=0.000) at a 0.01 level of significance. Furthermore, investment services positively and significantly predicted the financial performance of SMEs by 17.4% (Adjusted R Square = .174, p<0.05) with β value (.276**). The study further revealed that there is a moderately positive and significant relationship between saving services and financial performance of SMEs in Kampala Capital City (r = 0.477, N=278, P-value=0.000) at a 0.01 level of significance. Furthermore, savings services were the highest significant predictor of financial performance of SMEs by 25.2% (Adjusted R Square = .252, p<0.05) with β value (.409**). Additionally, over financial services with the constructs of (credit services, investment services and saving services) combined influenced the financial performance SMEs in Kampala Capital City by 31.4% (Adjusted R Square = .314, p<0.05) with β value (.206*). The study concluded that effectiveness and efficiency in the financial services (credit services, investment services, and saving services) significantly influences the financial performance of SMEs in Kampala Capital City. The study recommended that SMEs owners and financial institutions need to sit down and make a comprehensive assessment of the existing credit services. There is need to iron out challenges and barriers faced by businesses in accessing credit channels, such as complexities in loan application processes, affordability of interest rates, and removing the physical collateral requirements. It was also recommended that financial institutions need enhance their communication and educational outreach efforts to businesses regarding the diverse investment options available and lastly, it was recommended that banks focus on improving transparency and create more awareness about their savings products, ensuring competitive interest rates, and facilitating more open communication with businesses regarding negotiated terms.
Integrated financial management information system adoption and internal service delivery in Kyambogo university
(Kyambogo University (Unpublished work), 2024-11) Birungi, Mary
The primary aim of this research was to examine the correlation between the adoption of an Integrated Financial Management Information System (IFMIS) and the internal service delivery perceived by users at Kyambogo University. The study was driven by specific objectives, namely, evaluating the impact of cash management, budgeting, and governance systems on internal service delivery. Employing a cross-sectional research design, a mixed-methods approach was utilized to gather, present, interpret, and analyze data. A sample of 191 IFMIS users from various departments including Human Resources, Finance, Procurement, Planning, University Administration, and Academic Departments participated in the study. Data was collected through structured questionnaires and analyzed using SPSS version 25. The findings revealed a significant positive correlation between cash management practices and internal service delivery. Moreover, the study demonstrated a positive association between governance systems and internal service delivery perceived by users. Additionally, the study identified budgeting and governance systems as predictors of internal service delivery, with governance systems emerging as the most influential predictor. In conclusion, the research asserts the indispensability of IFMIS in enhancing internal service delivery and emphasizes the significance of budgeting and governance practices in this regard. It recommends enhancing governance systems and restructuring budgeting processes. Furthermore, the study proposes future research directions, including investigating the relationship between IFMIS and internal service delivery from the perspectives of both users and students at Kyambogo University. Additionally, it suggests a study be conducted to extrapolate the impact of IFMIS adoption on the effectiveness of procurement systems within the university.
Complexity adaptability behaviour, psychological capital and work life balance in Uganda
(Kyambogo University (Unpublished work), 2024-10) Kiconco, December
This study focused on complexity adaptability behaviour, psychological capital and work life balance in Uganda. The objectives of the study included, to examine the relationship between complexity adaptability behaviour and work life balance, to examine the relationship between complexity adaptability and psychological capital, to examine the relationship between psychological capital and work life balance and to examine the mediating role of psychological capital on the relationship between complexity adaptability behaviour and work life balance. The study employed a case study research design and the quantitative research approach. The sample size was 303 participants which was determined following Krejcie, and Morgan (1970) statistical table. Data was collected using a questionnaire with closed-ended questions and it was analysed using Statistical Package for the Social Sciences (SPSS ver. 23) to produce means, standard deviation, relationships and regression. The study findings revealed that there was a positive and significant relationship between complexity adaptability behaviour and work life balance (r = .621**, p<.05) and also there is a positive and significant relationship between psychological capital and work life balance (r = .637**, p<.05). Regression analysis revealed (Adjusted R square = .595) and a good fit for the model (F= 222.470, p < 0.05). Complexity adaptability behaviour predicted work life balance by 31.5 percent while psychological capital predicted work life balance by 40.8 percent. The results therefore revealed that psychological capital is the main predictor of work life balance. The study recommends quantitative research method, enforcement of existing labour laws, and implementation of flexible work hours and promotion of physical and mental wellbeing.
Credit management practices and loan performance in commercial banks in Uganda : a case of Post bank Uganda
(Kyambogo University (Unpublished work), 2024-10) Kayima, Boaz
This study examined the effect of credit management practices on loan performance of commercial banks a case of Post Bank Uganda. The study was anchored on three objectives which included; examining the effect of loan appraisal process on loan performance, the effect loan collection procedure on loan performance and the effect of credit risk control procedure on loan performance. The study considered a cross-sectional survey research design considering both quantitative and qualitative research approach. The study targeted 140 participants but 134 participants where 130 used questionnaires and 04 used interview managed to respond hence showing the response rate of 95.7%. The study findings revealed that there was a weak but positive and significant relationship between loan appraisal processes and loan performance at (r = .227**, p<.01) and Loan Application Appraisal was a positive significant predictor of loan performance by 4.4% (0.044, p<.05) with B-value (.231**). There was a positive and significant relationship between loan collection procedure and loan performance at (r =.377**, p<0.01) and Loan Collection Procedure positively and significantly predicted the loan performance by 13.5% (0.135, p<.05) with B-value (.282**). There was a positive and significant relationship between credit risk control policy and loan performance at (r = .419**, p<.01) and Credit Risk Control Procedure, it was the highest significant predictor of loan performance of 16.7% (0.167, p<.05) with B-value (.392**). Furthermore, credit management practices with its constructs (loan appraisal process, loan collection procedure and credit risk control procedure) combined influenced the loan performance at Post Bank Uganda by 28.5% (0.285, p<.05) with B-value (.307*). Based on the study’s findings, it is recommended that financial institutions and regulatory bodies consider implementing robust measures that necessitate the submission and evaluation of business plans as a prerequisite for loan approval, it is imperative that the bank institutes more robust and clearly defined repayment conditions for borrowers who default, including stricter penalties and timelines for resolution. Additionally, establishing a regular schedule of loan recovery meetings with clients is essential for fostering effective communication and cooperation and financial institutions implement policies allowing for reasonable extension periods in cases of genuine client hardship, thus providing borrowers with a lifeline to recover from temporary financial setbacks
Management agility, complexity adaptability and business resilience among hotels in Kampala metropolitan
(Kyambogo University (Unpublished work), 2024-10) Nsimaruhanga, Joab
This study focused on management agility, complexity adaptability, and business resilience among hotels in Kampala Metropolitan. The study was anchored on four objectives, which included: to examine the relationship between management agility and business resilience; the relationship between management agility and complexity adaptability; the relationship between complexity adaptability and business resilience; and to assess the mediating role of complexity adaptability on the relationship between management agility and business resilience. The study utilised a cross-sectional survey research design and a quantitative research approach. A sample size of 127 hotels was considered for the study, as determined by Krejcie and Morgan (1970). 109 hotels successfully participated in the study, showing a response rate of 85.8 percent. Two respondents from each sampled hotel were selected using the purposive sampling technique, while a simple random technique was used when selecting the hotels to consider in the study. Data was collected using a closed-ended questionnaire, and it was analysed using SPSS Ver.23. The study findings revealed that management agility had a significant and positive relationship with business resilience (r =.656**, p < 0.01). Complexity adaptability was also significantly and positively related to business resilience (.665**, p < 0.01). Regression results revealed that management agility and complexity adaptability were positively and significantly related (r =.737**, p < 0.01). Linear regression results revealed that management agility influences business resilience (B =.679, p =.000 <0.05), complexity adaptability positively predicted business resilience (B =.703, p =.000 <0.05), and management agility predicted complexity adaptability (B =.781, p =.000 <0.05). Multiple regression analysis revealed that demographic characteristics positively predicted business resilience with 29.2 percent, while a combination of demographic characteristics, management agility, and complexity adaptability positively and significantly predicted business resilience with 64.0 percent and complexity adaptability was the main predictor of business resilience in hotels in Kampala Metropolitan. The study recommends that the Ministry of Tourism, Wildlife, and Antiquities should collaborate with stakeholders in the hospitality industry to develop training programmes aimed at enhancing the skills and capabilities of hotel staff in areas such as market trend analysis, risk management, team empowerment, and continuous learning. The Ministry of Finance should offer incentives, like tax holidays, to hotels that invest in research and development initiatives. Lastly, hotel management needs to invest in continuous learning and development programmes to empower their teams with the knowledge and skills needed to navigate complex environments effectively.
Effect of employee engagement on organizational citizenship behavior within non-government organizations in Uganda : a case of USAID sites Uganda
(Kyambogo University (Unpublished work), 2024-10) Nangobi, Hilda
The study aimed to assess the effect of employee engagement on organizational citizenship behaviour (OCB) at USAID Sites (Strategic Information and Technical support) Organization. The specific objectives included: examining the effect of challenging tasks on OCB, establishing the effect of decision-making processes on OCB, and assessing the effect of access to information on OCB at USAID sites Organization. The study used a cross-sectional survey design incorporating qualitative and quantitative research methods. The study population comprised employees at USAID sites (Strategic Information and Technical Support). A sample size of 92 employees was utilized, consisting of 83 respondents for structured interviews and 9 Heads of Departments (HODs) for key informant interviews. Respondents were selected through a combination of simple random and purposive sampling techniques. Data analysis encompassed univariate, bivariate, and multivariate levels. To investigate the effect of independent variables on the dependent variable, a multiple linear regression model was applied. The findings revealed a significant positive effect of challenging tasks on OCB at USAID Sites (B=0.037, P-value=0.001<0.05). The study's investigations also identified a positive and statistically significant influence of decision-making processes on OCB at USAID Sites (B=0.063, P-value=0.002<0.05). Furthermore, the investigation revealed a significant positive effect of access to information on OCB at USAID Sites (B=0.871, P-value=0.000<0.05). In conclusion, it is evident that challenging tasks, decision-making processes, and access to information play instrumental roles in fostering effective OCB at USAID Sites Organization. For recommendations, the organization should implement initiatives to enrich tasks by providing employees with challenging assignments that encourage critical thinking, problem-solving, and creativity. This could involve regular skill-building workshops and opportunities for cross-functional collaboration. Enhance transparency in communication channels related to decision-making processes. This involves clearly articulating the rationale behind decisions, providing updates, and ensuring that information is accessible to all employees. Implement strategies to enhance the accessibility of relevant information for all employees. This may involve improving digital platforms, creating centralized repositories, and ensuring timely dissemination of information.
Determinants of online marketing adoption among small and medium enterprises in Nakawa industrial area, Uganda
(Kyambogo University (Unpublished work), 2024-11) Luyiga, Christine
This study examined the determinants for online marketing adoption among Small and Medium Enterprises (SMEs) in Nakawa Industrial Area. Specifically, the study examines the relationship between perceived usefulness and online marketing adoption, perceived ease of use and online marketing adoption, as well as the moderating role of attitude in this relationship. The study adopted a cross sectional survey. The study population comprised of 246 SME firms and a sample of 150 firms were drawn using systematic sampling. Data were collected through surveys administered to SME owners and managers, and interviews were conducted with some SME owners. The study analyzed data using descriptive, correlations and regression analyses. The findings reveal that both perceived usefulness and perceived ease of use are significantly related and influence online marketing adoption among SMEs. Additionally, it was found out that attitude plays a mediating role between perceived ease of use and online marketing adoption while for perceived usefulness, it does not have a statistically significant role. These findings underscore the importance of considering factors such as perceived benefits, ease of use, and individual attitudes in promoting the adoption of online marketing strategies among SMEs in Uganda. The study extends the following recommendations to those seeking to enhance SME competitiveness and sustainability in the digital age; prioritizing investment in digital skills development for SME owners and employees to enhance their proficiency in online marketing strategies, selecting online marketing platforms and tools that are user-friendly and intuitive to use, considering factors such as ease of navigation, simplicity of interface, and availability of support resources and reflecting on the success stories and testimonials from other SMEs that have successfully implemented online marketing strategies.
The influence of rewards on job satisfaction of health workers in Nakawa division
(Kyambogo University (Unpublished work), 2024-10) Arinanye, Mary Pamela
Job satisfaction is a crucial determinant of success in the healthcare sector, yet it remains a challenge to achieve among its diverse workforce. This study investigated the effect of job rewards on job satisfaction of health workers. The survey among health workers in Nakawa Division aimed to achieve four objectives: (1) determine the influence of extrinsic rewards on job satisfaction, (2) examine the effect of intrinsic rewards on job satisfaction, (3) assess how employee sex moderates the relationship between extrinsic rewards and job satisfaction, and (4) investigate how employee sex moderates the relationship between intrinsic rewards and job satisfaction. A cross-sectional survey design was adopted applying both qualitative approaches and quantitative. Data was gathered from a sample of 183 health workers. However, responses were only obtained from 147 respondents using questionnaires and interviews were conducted with 12 respondents. Data was analysed using SPSS to produce regression models and correlations. The study revealed that extrinsic (ᵝ= 0.364, p-value <0.05) and intrinsic rewards (ᵝ=.747, p-value<0.05) have a significant influence on job satisfaction. The study underscores the importance of enhancing rewards to improve job satisfaction in healthcare organizations. Moreover, it established that demographic characteristic as moderators shape the influence of rewards on job satisfaction. Recommendations for this study include enhancing extrinsic rewards by elevating salaries and offering job benefits, while also fostering an environment conducive to intrinsic motivation through challenging tasks and decision-making empowerment. Fairness and equity in reward distribution, tailored to demographic profiles, are further emphasized.
Organisational compassion and employee engagement in the health sector in Uganda : a case of lancet health center
(Kyambogo University (Unpublished work), 2023-10) Sebbowa, Faridah
The study sought to investigate the relationship between organizational compassion and employee engagement in the health sector. The study addressed three study objectives: (i) to establish the relationship between noticing pain and employee engagement (ii) to examine the relationship between of feeling pain and employee engagement. (iii) to investigate the relationship between responding to pain and employee engagement. The study was guided by Social Exchange Theory. The study adopted a quantitative method based on a sample of 150 health workers at Lancet Health center. This was determined using simple random sampling. The results of the study were based on the Pearson correlation analysis. The results revealed that there was a significant relationship between noticing pain and employee engagement, Furthermore, the study findings also indicated a significant relationship between employee engagement and feeling pain and noticing pain by the health worker. The study recommends that health facilities should strengthen their human resource development efforts that target to increase the sensitivity of the workers towards noticing pain, feeling pain and quickly responding to the pain of their colleagues.
Adoption of computerized accounting systems and performance of small and medium enterprises (SMEs) in the plastics manufacturing sector in Uganda
(Kyambogo University (Unpublished work), 2014) Mutumba, Hassan Kayongo
The study sought to establish the relationship between adoption of CAS and performance of SMEs in the plastics manufacturing sector in Wakiso district and Kampala Capital City Authority (KCCA). The study was guided by four specific objectives which included; To evaluate the relationship between attitudes towards adoption of CAS and performance of SMEs in plastics manufacturing sector, to examine the relationship between knowledge and skills of CAS and performance of SMEs in the plastics manufacturing, to establish the relationship between management support towards adoption of CAS and performance of SMEs in the plastics manufacturing sector in and to assess performance parameters attributed to adoption of CAS among SMEs in the plastics manufacturing sector. A cross-sectional survey design which was analytical and descriptive in nature was used to study the relationship between CAS adoption and performance of SMEs in the plastics manufacturing sector. The study utilized a cross-sectional survey design because it is flexible in both quantitative and qualitative data collection and also enabled the study to be carried out at a particular time. Quantitative data analysis was used to describe the statistics of the scores using indices that described the current situation and investigated the associations between the study variables using information gained from the questionnaires. It was established that there was a significant positive relationship between attitudes, knowledge and skills; and management support towards adoption of CAS and performance of SMEs in the plastics manufacturing sector in Wakiso district and KCCA This means that with relevant knowledge and skills possessed by both the employees and the owners or managers of the organization, the adoption of CAS enhances performance while management support in terms of ensuring that equipment is acquired, training of staff is continuously undertaken and software is routinely acquired and updated have also influenced the performance of SMEs and indicates that adoption of CAS greatly influences the performance of SMEs. The study recommends that improved collaboration and knowledge sharing is imperative and should be encouraged among stakeholders in the SMEs in order to open up more opportunities d lower costs, save time, reduce the intensity of capital demanded in the adoption of CAS among SMESs. It is also recommended that the model is used to study performance of SMEs in other sectors of the economy.

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