Effect of employee engagement on organizational citizenship behavior within non-government organizations in Uganda : a case of USAID sites Uganda

Abstract

The study aimed to assess the effect of employee engagement on organizational citizenship behaviour (OCB) at USAID Sites (Strategic Information and Technical support) Organization. The specific objectives included: examining the effect of challenging tasks on OCB, establishing the effect of decision-making processes on OCB, and assessing the effect of access to information on OCB at USAID sites Organization. The study used a cross-sectional survey design incorporating qualitative and quantitative research methods. The study population comprised employees at USAID sites (Strategic Information and Technical Support). A sample size of 92 employees was utilized, consisting of 83 respondents for structured interviews and 9 Heads of Departments (HODs) for key informant interviews. Respondents were selected through a combination of simple random and purposive sampling techniques. Data analysis encompassed univariate, bivariate, and multivariate levels. To investigate the effect of independent variables on the dependent variable, a multiple linear regression model was applied. The findings revealed a significant positive effect of challenging tasks on OCB at USAID Sites (B=0.037, P-value=0.001<0.05). The study's investigations also identified a positive and statistically significant influence of decision-making processes on OCB at USAID Sites (B=0.063, P-value=0.002<0.05). Furthermore, the investigation revealed a significant positive effect of access to information on OCB at USAID Sites (B=0.871, P-value=0.000<0.05). In conclusion, it is evident that challenging tasks, decision-making processes, and access to information play instrumental roles in fostering effective OCB at USAID Sites Organization. For recommendations, the organization should implement initiatives to enrich tasks by providing employees with challenging assignments that encourage critical thinking, problem-solving, and creativity. This could involve regular skill-building workshops and opportunities for cross-functional collaboration. Enhance transparency in communication channels related to decision-making processes. This involves clearly articulating the rationale behind decisions, providing updates, and ensuring that information is accessible to all employees. Implement strategies to enhance the accessibility of relevant information for all employees. This may involve improving digital platforms, creating centralized repositories, and ensuring timely dissemination of information.