Logistics management system and service quality for dry food ration in Uganda police force

Abstract

The purpose of the study was to assess the relationship between logistics management system and service quality for dry food ration in Uganda Police Force. The objectives of the study where to examine the relationship between logistics services, inventory management, logistics communication and service quality for dry food ration at Uganda Police. The study used a cross sectional research design using both quantitative and qualitative approaches. Data was collected from a sample of 80 logistics team comprising of logistics, stores and receiving committees. The study found that the prevailing transport, storage and distribution services adversely affected the timeliness, availability and condition of dry food rations at UPF. It was also found that the use of fixed order quantity in inventory management constrained the timeliness, availability and condition of dry food rations in UPF. The study also found that although internal communication was good, the failure to use modem ICT adversely affected LSQ in the UPF. The study concluded that dry food rations service quality significantly depends on logistics services of transport, storage and last mile distribution. It was also concluded that dry food rations service quality significantly depends on appropriate consideration of inventory system and replenishment methods. The study concluded that LSQ in UPF depends on internal communication and use of modern ICT. To enhance the timeliness, availability and condition of dry food rations in the UPF the study recommends that the management of UPF should increase on the logistics budget to enable it acquire a dedicated fleet and construction of stores. Management should also develop multiple inventory system which provide for JIT inventory supply quick response, efficient customer response, continuous replenishment and vendor managed inventory methods. The management of UPF should use EDI, radio frequency, internet and website for online communication.