Integrated financial management information system adoption and internal service delivery in Kyambogo university

Abstract

The primary aim of this research was to examine the correlation between the adoption of an Integrated Financial Management Information System (IFMIS) and the internal service delivery perceived by users at Kyambogo University. The study was driven by specific objectives, namely, evaluating the impact of cash management, budgeting, and governance systems on internal service delivery. Employing a cross-sectional research design, a mixed-methods approach was utilized to gather, present, interpret, and analyze data. A sample of 191 IFMIS users from various departments including Human Resources, Finance, Procurement, Planning, University Administration, and Academic Departments participated in the study. Data was collected through structured questionnaires and analyzed using SPSS version 25. The findings revealed a significant positive correlation between cash management practices and internal service delivery. Moreover, the study demonstrated a positive association between governance systems and internal service delivery perceived by users. Additionally, the study identified budgeting and governance systems as predictors of internal service delivery, with governance systems emerging as the most influential predictor. In conclusion, the research asserts the indispensability of IFMIS in enhancing internal service delivery and emphasizes the significance of budgeting and governance practices in this regard. It recommends enhancing governance systems and restructuring budgeting processes. Furthermore, the study proposes future research directions, including investigating the relationship between IFMIS and internal service delivery from the perspectives of both users and students at Kyambogo University. Additionally, it suggests a study be conducted to extrapolate the impact of IFMIS adoption on the effectiveness of procurement systems within the university.