Introducing value based maintenance management to satisfy buildings’ stakeholders in Uganda : a case study of prisons in Lango sub region

Abstract

A maintenance service is successful if the end users of a building are satisfied with the maintained building. However, the state of the prisons’ buildings in Uganda doesn’t satisfy the prisons’ staff. Therefore, this study explored the use of value-based maintenance management in order to develop a maintenance framework for assessing prisons’ stakeholder’s satisfaction. Questionnaire surveys and key informants interviews were used to collect data which were quantitatively and qualitatively analysed respectively to deduce inferences. Quantitative analysis was done by relative importance index and multi regression analysis whereas qualitative analysis was done by content analysis. Study findings revealed that, among the prisons buildings; maintenance of inmates wards yielded the highest stakeholders’ satisfaction. For every element of inmates wards addressed at planning, design and construction stages of maintenance, stakeholders’ satisfaction increased by 0.448, 0.360 and 0.568 respectively. Whereas considering conditioned based maintenance at design and construction stages of maintenance yielded the highest stakeholders’ satisfaction, with increases in satisfaction of 0.583 and 0.468 respectively for every element of conditioned based maintenance considered. As regards risk factors, stakeholders’ participation was the most important risk factor; for every improvement in participation by stakeholders at planning, design and construction stages of maintenance, stakeholders’ satisfaction increased by 0.619, 0.623 and 0.666 respectively. Therefore, the key components of a maintenance framework for assessing prisons’ stakeholders’ satisfaction are; prioritising maintaining inmates’ wards, developing designs and construction methods after assessing the condition of the wards for fitness for purpose and full participation of all the prisons’ stakeholders at all stages of maintenance.