Mobility challenges and experiences for students with disabilities in Tanzania universities: dealing with a social inclusion nightmare in property management

Abstract

Purpose Despite the presence of people with disabilities in higher learning institutions, facilities provided for both accommodation and classrooms prove to be ineffective in fulfilling their expectations. However, the existing measures have tended to be rigid and unable to incorporate the ever evolving user experiences from constantly enrolling students in public campus buildings. The paper is premised on the notion of social inclusivity of the built environment in public universities through user experiences, measured through a qualitative lens. Design/methodology/approach The study was qualitative and deployed a case study strategy. Respondents were purposively identified and subjected to in-depth interviews, key informant interviews and focused group discussions. The full realisation of the sample frames was determined by data saturation. Data from responses was thereafter sorted, coded and categorised through a systematic thematic analysis. Some responses reactions were reported verbatim. The anonymity of the respondents was observed though through the use of pseudonyms. Findings This paper has indicated respondents' experiences regarding social inclusivity of the institutional built environment and thematically categorised them in six areas: complaints mechanism and feedback, pre- and post-enrolment experiences, namely; complaints mechanism and feedback, pre- and post-enrolment experiences and social support as a property management policy. Others include, representation in university decision-making organs, perceptions regarding disability and its needs and distribution of facilities and site works. It recommends that property management practices should be re-oriented to ensure the sustainability of learning facilities for the disabled, taking into consideration the ever-evolving needs and preferences of PWD user students with disabilities. Originality/value Linking the social and human rights models to actual experiences of property occupiers is unique. The author believes that it will, in addition to the existing models and strategies, improve on a better achievement of inclusivity of building use used by all categories of members of the society.