Contract management and service delivery in public entitle: a case of Kabale municipality

Abstract

The study examined the influence of contract management on service delivery in the public entities with specific reference to Kabale Municipality. To achieve the purpose of the study. three research objectives were set and these included: to assess the influence of contract strategy development on service delivery in Kabale Municipality. to examine the influence of contract risk assessment on service delivery in Kabale Municipality and to assess the influence of contract monitoring on service delivery in Kabale Municipality. simple random sampling and purposive sampling were used. Validity content index '"as 0.85 and reliability coefficient was 0.81. Binomial regression analysis was used to establish the relationship between contract management and service delivery. Descriptive : mean. frequencies and standard deviation were used to analyze the descriptive data. Results: contracts, whose strategies were not developed, were less likely to be completed in time. contracts whose risks were not assessed were less likely to be completed in time and the monitoring process was proved to ha e a strong influence on cost effectiveness of contract . The study concluded that: contracts whose strategies were well developed ''ere more like!) robe completed in time; they were likely to deliver good quality services and were less cost effective compared to those contracts whose strategies were not well developed. On contract risk assessment, the study concluded that the contracts whose risks were not well assessed were less likely to be completed in time; they were less likely to deliver good quality services and they were more cost effective compared to the contracts whose risks were assessed . Considering contract monitoring and supervision, the study concludes that the contract which were not monitored were less likely to be completed in time: they were less likely to deliver good quality services and they were more cost effective compared to the contracts that were monitored.