Information and communication technology adoption and record management in public universities in Kampala city

Abstract

This study examined the Information and Communication Technology (ICT) adoption and Record Management in Public Universities in Kampala City. The study was specifically guided by mainly four objectives: (i) to establish the influence of perceived ease of use on record management, (ii) to examine the effect of perceived usefulness on record management, (iii) to examine the effect of perceived trust on record management and (iv) to examine the mediating role of perceived trust on the relationship between ICT adoption and record management in Public Universities in Kampala City. The study population was 615 from which a sample of 516 staff members was drawn across 3 Public Universities in Kampala City. This study performed regression analysis the variances. The findings revealed that perceived ease of use, perceived usefulness, and perceived trust significantly influenced record management. Specifically, perceived ease of use of ICT had a significant positive effect on record management (B = 0.159, Beta = 0.144, p < 0.01), indicating that respondents who found the systems easy to use were more likely to adopt them. Perceived usefulness of ICT also showed a strong positive relationship with adoption (B = 0.364, Beta = 0.283, p < 0.01), with users who perceived the system as useful being more likely to adopt it for record management. Moreover, perceived trust of ICT was found to have the strongest impact on adoption (B = 0.914, Beta = 0.630, p < 0.01), emphasizing that trust in the system is a key determinant in whether users adopt ICT for record management. The study concluded that fostering trust, improving system usability, and demonstrating the utility of ICT systems are critical to enhancing ICT adoption in record management. Based on these findings, the study recommends that government, policymakers, and University management focus on standardizing ICT systems, improving data security, and providing continuous training to ensure the effective implementation of ICT systems for record management in Higher Institutions of Learning.