Browsing by Author "Obim, Benard Harold"

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Implementation of total quality management in road construction projects in Uganda – a client’s perspective
(Kyambogo University(Unpublished work), 2025-10) Obim, Benard Harold
There are many challenges faced by the construction industry today. Project managers and decision makers are faced with challenges comprising time overruns, cost overruns, and poor workmanship, among others. This has prompted important project implementers to think about total quality management (TQM) as an important tool for project management in order to attain high-quality results. This study sought to evaluate the implementation of Total Quality Management (TQM) in Ugandan construction projects, with a particular focus on the road sector from the standpoint of the client. This required a review of the literature on perception, current practices, and TQM implementation tools and techniques. A mixed method approach and a case study strategy was used and data were triangulated through various methods such as literature review, interviews, and questionnaire survey. Data were collected from two entities that are common clients in the road construction industry in Uganda (i.e., Uganda National Roads Authority-Moroto station and the District Local Government-Moroto). Descriptive statistical analysis coupled with content analysis methods were used as a means of data analysis. The study findings revealed that 92% perceived TQM as: involving everyone in the organization, teamwork, and participation for achievement of continuous improvement culture and customer satisfaction. 53.4% of the study further revealed that not all the steps for TQM implementation were being practiced. The findings of the study also indicated that there was moderate use of TQM tools and techniques at 58.4% and 51.5% respectively. Finally, the outcome of this research led to establishment of a tool that can be adopted to improve TQM implementation in the road construction industry in Uganda. There is need to adhere to aspects like continuous improvement, process approach, and measuring performance to better TQM implementation. The key elements of the tool developed were organizational commitment, employee involvement, training and development, and work environment and organizational culture. These findings are significant in the implementation of TQM and motivate other researchers to investigate more in this area of study.