Browsing by Author "Nyokos, Patrick"

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    Management of non-revenue water and financial performance of Kampala water-national water and sewerage corporation
    (Kyambogo University (Unpublished work), 2024-11) Nyokos, Patrick
    This study examined how the management of NRW affects the financial performance of Kampala Water. The study was guided by three research objectives: examining the effect of illegal use control on Kampala Water's financial performance, the effect of meter management on Kampala Water's financial performance, and the effect of response rate to leaks and bursts on Kampala Water's financial performance. A cross-sectional survey research design was used, and a quantitative research approach was considered in the study. Data was gathered using research questionnaires, and a total of 101 respondents were targeted, but 81 respondents responded. The findings revealed that all constructs of management of NRW in the study combined affect the financial performance of Kampala Water by 27.0%. Illegal water use control was an insignificant predictor of financial performance at B =.049 and with a weak relationship at r =.390**; meter management was a significant predictor of financial performance of Kampala water at B =.470 and with a moderate relationship at r =.541**; and response rate to leaks and bursts was an insignificant predictor of financial performance of Kampala water at B =.064 and with a weak relationship at r = 371**. The study recommended that the Kampala Water Finance Department needs to increase the budget for field monitoring to effectively facilitate people who monitor illegal use of water and effectively reward those who report illegal water use cases in the community, and they need to establish a team and effectively facilitate it to effectively implement the penalties and fines charged on people who use water illegally. The Kampala water procurement department needs to work hand in hand with UNBS to make sure that meters that are imported and those manufactured in Uganda meet the required standards, and they need to hire qualified technicians to help fix those cases of undersized and oversized water meters. It was also recommended that the Kampala non-revenue water department needs to install a system in the water pipes that detects and reports water pipe leakages and bursts in time and also empower the community members so that they have the capacity to detect and report water pipe leakages and bursts to NWSC Kampala offices.