Browsing by Author "Nsimaruhanga, Joab"

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    Management agility, complexity adaptability and business resilience among hotels in Kampala metropolitan
    (Kyambogo University (Unpublished work), 2024-10) Nsimaruhanga, Joab
    This study focused on management agility, complexity adaptability, and business resilience among hotels in Kampala Metropolitan. The study was anchored on four objectives, which included: to examine the relationship between management agility and business resilience; the relationship between management agility and complexity adaptability; the relationship between complexity adaptability and business resilience; and to assess the mediating role of complexity adaptability on the relationship between management agility and business resilience. The study utilised a cross-sectional survey research design and a quantitative research approach. A sample size of 127 hotels was considered for the study, as determined by Krejcie and Morgan (1970). 109 hotels successfully participated in the study, showing a response rate of 85.8 percent. Two respondents from each sampled hotel were selected using the purposive sampling technique, while a simple random technique was used when selecting the hotels to consider in the study. Data was collected using a closed-ended questionnaire, and it was analysed using SPSS Ver.23. The study findings revealed that management agility had a significant and positive relationship with business resilience (r =.656**, p < 0.01). Complexity adaptability was also significantly and positively related to business resilience (.665**, p < 0.01). Regression results revealed that management agility and complexity adaptability were positively and significantly related (r =.737**, p < 0.01). Linear regression results revealed that management agility influences business resilience (B =.679, p =.000 <0.05), complexity adaptability positively predicted business resilience (B =.703, p =.000 <0.05), and management agility predicted complexity adaptability (B =.781, p =.000 <0.05). Multiple regression analysis revealed that demographic characteristics positively predicted business resilience with 29.2 percent, while a combination of demographic characteristics, management agility, and complexity adaptability positively and significantly predicted business resilience with 64.0 percent and complexity adaptability was the main predictor of business resilience in hotels in Kampala Metropolitan. The study recommends that the Ministry of Tourism, Wildlife, and Antiquities should collaborate with stakeholders in the hospitality industry to develop training programmes aimed at enhancing the skills and capabilities of hotel staff in areas such as market trend analysis, risk management, team empowerment, and continuous learning. The Ministry of Finance should offer incentives, like tax holidays, to hotels that invest in research and development initiatives. Lastly, hotel management needs to invest in continuous learning and development programmes to empower their teams with the knowledge and skills needed to navigate complex environments effectively.