Strategic planning and service delivery in non-government organisations in Uganda: a case study of cheshire services Uganda
Mirembe, Eve Jacqueline
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NGOs in Uganda are a key stakeholder in the socioeconomic development process but unfortunately, they are operating with highly challenging dynamic environmental forces that are threatening their survival. However, through strategic planning, NGOs like CSU can appropriately respond with action plans developed to address these issues so as to improve service delivery and performance, which is the focus of this study. Therefore, this study set out to analyze how strategic planning affects service delivery of Cheshire Services Uganda (CSU). The study adopted a descriptive research design on a target population of 110 employees and Board members of both Cheshire Services Uganda head office and Katalemwa Cheshire Home out of which a sample of 86 was drawn using Stratified random sampling technique. Data was collected using a questionnaire and supplemented with interviews. Data analysis was done using descriptive and inferential statistics with the help of Statistical Package for Social Sciences (SPSS) to support in addressing the study objectives that sought to examine the effects of the variables; approach, process, and practice of strategic planning and dependent variable service delivery by CSU. The study findings under the regression models showed that there are significant effects of the set of 3 independent variables on dependent variable of service delivery at 5% level (P=0.003. Thus, the study concluded by rejecting the study stated hypothesis since all the tested independent variables were found to have a significant effect on service delivery. Therefore, recommendations given for this study are aimed at ensuring CSU emphasize strategic planning so that service delivery improves. CSU is recommended to embrace strategic planning for improved service delivery. Key terms: Strategic planning approaches, strategic planning process, strategic planning practices and service delivery.