Integrated personnel payroll system and service delivery in the ministry of public service of Uganda
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The purpose of this study was to assess the relationship between integrated personnel payroll system and service delivery in the Ministry of Public Service, Uganda. The specific objectives which guided the study were; to examine the relationship between payroll management and services delivery, to establish the relationship between pension management and service delivery and to examine the relationship between establishment of controls and service delivery at Ministry of Public Service. The study adopted a case study research design with specific focus on the Ministry of Public Service as a study area. The targeted population was 95 and the planned sample size of 90 respondents were selected using stratified sampling from which only 76 actually participated in the study. Purposive sampling was used to select 14 respondents who participated in the interviews. Both the self-administered close ended questionnaires and interview guide were used to collect data. Pearson product correlation coefficient was used to address the study objectives. From the findings, the study established that all the three concepts of payroll management, pension management and establishment of controls had a significant positive relationship with service delivery. The study therefore concluded that if the Ministry of Public Service integrated payroll management, pension management and established controls within the Integrated Personnel Payroll System, there would be an increase in service delivery. This is because Public confidence in the Ministry of Public Service would be regained, there would-be real-time access to biometric data of employees and corruption of data would be limited. As a result, the study recommends that the Ministry of Public Service should integrate payroll management into the IPPS so as to have coordinated data base for public servants and retirees, there should be regular updating of the payroll management system to ensure accurate and prompt payments at the end of every month, directorate of payroll the account Controller and the Directorate of human resource at the Ministry of public service should develop efficient and user-friendly pension management system that ensure timely access to personnel data for all government employees.