Procurement planning and services delivery in procuring and disposing entities: a case study of Uganda registration services bureau.

Abstract

The study was designed to examine the effect of procurement planning towards service delivery in Procuring and Disposing Entities, a case study of Uganda Registration Services Bureau. The study was guided by three specific objectives and these were; to examine the extent to which procurement planning initiation affects service delivery in URSB, to ascertain the effect of procurement plan implementation on service delivery in URSB and to establish how procurement plan evaluation affects service delivery in URSB. The study adopted a cross-sectional research design since data was collected as single point in time. Self Administered Questionnaires (SAQ) and interview guide were employed to collect data from the respondents and 65 respondents formed the sample size of the study. The findings of the study indicated that there is a moderate linear relationship between procurement planning initiation, procurement implementation and procurement evaluation, and service delivery Procurement planning affect service delivery by 61.2% and 38.8% is due to other factors such as regulatory environment such as PPDA Laws and regulations, procurement compliance and accountability. The coefficients of each indicator of procurement planning show that procurement plan implementation most affects service delivery (t = 3.657) followed by procurement plan evaluation (t = 1.692) and lastly procurement plan initiation (t = 1.301). The study recommends that The URSB should develop an appropriate operational procurement plan that supports the key priorities of the overall strategy in order to achieve the broader objectives of the PDU. Furthermore, there is a need to develop a comprehensive motivation for the procurement planning requirements in order to improve on budget allocations that will stimulate service delivery.