Contract management and service delivery in local Governments: a case of Mukono district local governement
Abstract
The study was designed to examine the effect of contract management on service delivery in
local governments using a case study of Mukono District local government. The study was
guided by the thee objectives this to examine the effect of contract planning on service
delivery in Mukono District government, to examine the influence of contract evaluation on
service delivery in Mukono District local government and to evaluate the influence of contract
implementation on service delivery in Mukono District local government.
A cross-sectional research design was used for the study since data was collected as single point
in time and this enabled the researcher to collect detailed and in-depth data from Mukono
District government staff. The researcher used questionnaire and interview guide to collect data
from the respondent and the sample size of175 respondents was selected.
The findings of the study indicated that there is a moderate linear relationship between contract
planning, contract evaluation, contract implementation and service delivery (r = .762) .. Contract
planning, contract,evaluation .and contract implementation account for 55.4% variance of service
delivery. This, this implies that; Contract planning affect service delivery in Mukono District
local government, Contract evaluation influences service delivery in Mukono District local
government and Contract implementation influences service delivery in Mukono District local
government. 'The study recommends that the :District contract committee should ensure that
there strict adherence procurement regulations and compliance with contract procedures in
order to ensure efficient service delivery. In short, improving contract management can lead to
efficient service delivery.