Information communication and technology and employee performance in private sector a case study of Mukwano group of companies

Abstract

The study was centered on ICT and employee performance in private sector organisations using a case study of Mukwano Group of Companies. This is because as companies introduce ICT they expect employees to perform efficiently and meet the performance target but what is happening in many organizations is that although they have managed to introduce ICT in their operations, still employees fail to meet the performance targets and this was the reason for carrying out this study. The study was guided by the three objectives that is, to examine whether ICT matches with the ability of the employees, to establish how ICT affects employee's level of efficiency and to assess the effect of ICT on employees timely completion of work. A cross-sectional research design was used for the study since data was collected at single point in time and this assisted in the collection of detailed and in-depth data from Mukwano Group of Companies staff. The study used questionnaire and interview guide to collect data from the respondents and 60 respondents formed the sample size of the study. The findings indicated that there is positive correlation between ICT and employee performance in Mukwano Group of Companies. ICT accounts for 79.5% of the variation in employee performance and other factors which are not known contributes 20.5%. Further the study shows that there a linear relationship between ICT and employee performance (r = .884). In order to determine the effect of ICT on employee performance, the regression coefficient was squared (r2 = .781) and then adjusted (Adjusted r2 = .753) and expressed as a percentage. Thus, it is shown that ICT accounts for 75.3% of the variance in performance of employees The study recommended that an attempt to introduce new ICT in organization should be made after a careful assessment of the employee's ability so that they are in position to use it efficiently and thus trained adequately