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Customer relationship management and customer retention in non deposit taking microfinance institutions in Uganda: a case study of Fincredit Mbale regional office
(Kyambogo University, 2019-10)
The study examined the relationship between customer relationship management and customer retention in Fincredit Mbale Regional Office. The study had customer relationship management as the independent variable and customer ...
Customer service strategy and customer retention in retail stores in Mukono district: a case study of general merchandise stores in Mukono central division
(Kyambogo University (un published work), 2019-06)
The intention to this study was to determine the relationship between customer service strategy and customer retention among retail stores in Mukono Central Division a case study of General Merchandise stores in Mukono ...
Service quality and customer retention in commercial banks of Uganda. a case study of stanbic bank Mukono branch
(Kyambogo University(unpublished), 2019-07-02)
This study seeks to examine the effect of service quality and customer retention in commercial
banks in Uganda using Stanbic bank, Mukono branch. Lee (2007) revealed that consumers all
over the world have become more ...