Browsing Masters Degree Dissertations by Subject "Service quality."
Now showing items 1-1 of 1
-
Service quality and customer retention in commercial banks of Uganda. a case study of stanbic bank Mukono branch
(Kyambogo University(unpublished), 2019-07-02)This study seeks to examine the effect of service quality and customer retention in commercial banks in Uganda using Stanbic bank, Mukono branch. Lee (2007) revealed that consumers all over the world have become more ...