Browsing Masters Degree Dissertations by Author "Kusasiira, Eliot"
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Service quality and customer retention in commercial banks of Uganda. a case study of stanbic bank Mukono branch
Kusasiira, Eliot (Kyambogo University(unpublished), 2019-07-02)This study seeks to examine the effect of service quality and customer retention in commercial banks in Uganda using Stanbic bank, Mukono branch. Lee (2007) revealed that consumers all over the world have become more ...