| dc.description.abstract | The study examined the relationship between governance and the performance of public
corporations in Uganda taking the case of National Water and Sewerage Corporation (NWSC) at
Head Office in Kampala. The study was based on the following specific objectives; to
investigate how transparency affects the performance, to examine the relationship between
accountability and performance and to assess the effect of participative decision making on the
performance National Water and Sewerage Corporation in Uganda.
A case study design was used to conduct the whole research study. The study population was
sixty (60) which included all the employees at NWSC at the Head Office, from which a sample
of fifty (50) respondents was selected using purposive sample technique with the help of Krejcie
and Morgan table ( 1970). Data was collected from both primary and secondary sources; primary
data was collected using questionnaire and interview data collection instruments while secondary
data involved review of already existing literature about the variables under study from research
journals, NWSC reports, published research reports, textbooks, and government documents
among others. Primary data collected was analysed using Statistical Package for Social Scientists
where percentage frequency table were generated and interpretations made. Cross tabulation was
done to ascertain the influence of governance components (transparency accountability and
participative decision making) on performance;e of NWSC.
' .
The findings of the study revealed that there w~ no full transparency in regard to honest,
openness and reliability of information, accountability is not on a timely basis and not aU
transactions are recorded. Decision making in Nwsc is carried out by top management and the
lower staff are not fully involved in strategic decisions. The services and water provision of
NWSC are only limited to big towns in Uganda, the quality of water is not 1000/o safe and there
are delays in handling customer complaints, employees are not efficient evidenced by connection
made and debtor collection. 'The Corporation's costs of operations are high. The study found that
there is a positive correlation between governance components and performance of NWSC.
The study contended with study findings and concluded that governance practices influence the
performance of NWSC and the following recommendations were made; NWSC governing body
should improve on information sharing and dissemination across all the board members and key
s take holders, the process of bidding for contract of supply of goods and services should be open
to the general public, staff responsible for funds/finances should on a timely basis make
accountability of the funds allocated to them, decision making process should involve all key
stakeholders, NWSC should establish mechanisms to enforce proper governance practices such
as financial disclosure, honesty and transparency. The government of Uganda should increase of
budget allocations/funds to NWSC and the corporation should re-design and strengthen further
its good governance practices to ensure that there is property accountability of funds, honesty
among the top management, transparency and participative decision making. | en_US |
