Theorizing relational people management in micro enterprises: a multi-theoretical perspective

Abstract

This paper offers a theoretical explanation to a positive story of a micro enterprise found in Uganda, an African developing country that has successfully managed workplace relationships, its survival and good performance. Specifically, the paper examines multiple theories to explain the practice in this enterprise. Design/methodology/approach The study uses storytelling, a form of narrative inquiry embedded in qualitative methodology. Based on in-depth interviews with the owner-manager and employees, a story was developed detailing their practical experience while focusing on the context, actions, results and lessons. Findings Findings reveal that micro enterprises that allow free generation of ideas across all levels with optimistic people who reciprocate and work together, create a friendly work atmosphere with support for one another, amicably resolve conflicts and build trust. More so, several theories that include: Social Exchange Theory, Relational Cohesion Theory, Complex Adaptive Systems Theory and Cultural Historical Activity Theory, explain the manifestations of relational people management in micro enterprises.