Mbabazi, Catherine2024-12-112024-12-112016-11Mbabazi, C. (2016). Procurement planning and end user satisfaction a case study of ministry of gender, labour and social development.https://kyuspace.kyu.ac.ug/handle/20.500.12504/2186x, 81 p. ;The study focused on assessing the relationship between "Procurement Planning and End User satisfaction; a Case Study of Ministry of Gender, Labour and Social Development". This is because Revenue generation is the nucleus and the path to modern development. This study was guided by the following specific objectives to; examine the effect of Needs Identification on End User Satisfaction at the MGLSD, establish the extent to which Procurement Cost Estimation affects End User Satisfaction at the MG LSD, assess the influence of Specification of goods on End User Satisfaction at the MGLSD and recommend possible strategies for realizing effective procurement planning system and interventions for improving end user satisfaction in the public sector. The methodology adopted a case study research design. Data collected and used included both primary and secondary data which was collected by use of self-administered questionnaires among user departments and an interview guide among procurement officers. Questionnaires and statistical data were instruments used for the study. Data was analyzed using SPSS version 21 where findings were presented in both descriptive and inferential analysis format. Descriptive analysis was presented using mean and standard deviation while inferential analysis utilized Karl Pearson correlation co-efficient to establish the relationships that exist between the independent and dependent variables. The findings of the study revealed that needs Identification affected procurement planning (Pearson (r) = .246*). It involved planners at different depa1tments determining the expected and realistic products and services and works. User departments provided cost estimates sheets for all procurements at the ministry to be availed for funding. Therefore procurement planning depends on the cost or budget that influenced end user satisfaction, (Pearson (r) = .276**) sig value P (value) P < 0.05=000). The study has established that quality specification was a vital aspect relating to procurement planning. Constructs that include: the type of item to be procured, financial capacity, procurement method applied and availability of procurement department determined the quality of specification. There was a positive correlation between Specification of goods and End User Satisfaction at the MGLSD, (Pearson (r) = .318**) sig value P (value) P < 0.05=000). The study deduced that, there was lack of proper planning through effective identification of user needs which created avenue of unethical practices in procurement department such as corruption and improper use of resources, excess budget votes. The study results also revealed that there was high staff incompetence within the user depa1tments and POU in coming up with accurate cost estimates and clear specification in the procurement plan. This affected Cost estimation since no planning could not be done without accurate financial estimates. Inadequate planning at the MGLSD procurement activities through establishment of every department need analysis, then cost estimation evaluated against the need to match with available budget threshold was ineffective resulting into low procurement performance. The study recommends MGLSD should be able to provide training to user departments on how to effectively conduct Needs Identification for bids to influence effective and efficient procurement planning. The user depa1tments should develop requisitions with clear specifications for their requirements which should be within quality standard measures. This study seeks to set that further research should be conducted to establish proper ways of procurement planning which must link field activities with the procurement plan, stakeholder analysis, peer review mechanisms and frequent review of previous plans. To examine the performance means used in transforming processes, procedures, and plans to improve customer dissatisfaction.enProcurement planningEnd user satisfactionMinistry of genderLabourSocial developmentThesis