Namugabi, Immaculate2026-07-022026-07-022025-11Namugabi, I. (2025). Contract management and contract performance : a case study of National Water and Sewerage Corporation.Kyambogo University(Unpublished work)https://hdl.handle.net/20.500.12504/2970xiii, 83 p.World over, procurement has sparked a transformation in organizations especially when it comes to contractual relationships with suppliers and service providers for government institutions. However, the dynamics in the operational environment are becoming more challenging for institutions, which greatly affect contract performance. This study examined the effect of contract management on contract performance at National Water and Sewerage Corporation. It was guided by three objectives which included; (i) to examine the relationship between contract risk assessment and contract performance, (ii) to establish the effect of contract administration on contract performance and (iii) to assess the effect contract monitoring on contract performance at NWSC. The study was guided the Agency Theory, which was initially advanced by Ross (1973) and later expanded upon by Jensen and Meckling (1976). The study employed a case study design and data was gathered from a sample of 193 staff from the five departments directly involved in contract management and implementation of NWSC. A mixed method was used. Both primary data and secondary data was gathered using interviews and questionnaires. The study used both qualitative and quantitative approaches for analysis. From the hierarchical regression analysis, it was determined that contract risk assessment had significant influence on contract performance (β= 0.242**). Similarly, contract administration (β= 0.248**) and contract monitoring (β= 0.583**) were found to have a significant effect on contract performance. The study further revealed that contract monitoring is the most significant predictor of the changes in contract performance. Therefore, the study concluded that contracting monitoring was the significant predictor of contract performance. The study recommended that NWSC should integrate systematic risk assessment into the early stages of contract planning. Additionally, NWSC and other agencies should develop and circulate to all staff the Standard Operating Procedures (SOPs) that clearly outline roles, approval steps, documentation requirements, communication channels, and dispute escalation paths. Lastly to enhance transparency and performance tracking, NWSC and other agencies should introduce affordable digital tools such as contract management dashboards, mobile data collection apps, and GPS-enabled field reporting systems to monitor contractor activities in real time.enContract managementcontract risk assessmentcontract administrationcontract monitoring and contract performanceBook