| dc.description.abstract | The study sought to investigate the influence of urbanization on the pe1formance of
NWSC in LMC with objectives to establish the relationship between urbanization and
performance, to establish the challenges faced by NWSC as a result of urbanization, and
to develop a framework for efficient delivery of services in LMC. Qualitative, quantitative
approaches and interview, survey and document review methods were employed. A case
study design and a model were applied to achieve the objectives. 384 participants were
targeted and 381 responded. From the study findings, there was a significant positive
correlation (rho = .487) between urban growth and development and Service delivery by
NWSC. It is shown that the significance of the correlation (p = .000) is less than the
recommended critical significance at 0.05, thus not rejected. It was also established that
discriminatory urban planning with a mean of 3.50, lack of political will with a mean of
3.66, unplanned water supply with mean score of 3.46 were the most silent challenges
faced by NWSC in the performance of her duties. Policy reform and water contamination
fetched low mean score of 2.93 and 3.29 and constituted the least challenges that affect
NWSC. The multiple regression model with all four predictors produced R2R2 =0.463, F (6,
92) = 4.176, p < 0. OOI .The research findings indicated that there was a strong positive
relationship (R= 0.214) between the variables. The study also revealed that 46.3% of the
NWSC performance factors can be explained by the independent variables. The
municipality ought to expedite the planning process so as to ensure settlement and housing
projects are setup with minimal interference on utility and other access lines which will
enable service providers have a manageable operational cost.
Key words: Urbanization; Performance, Public Utilities | en_US |
