Information technology capabilities in the supply chain and organisational performance in Ugandan dairy industry. A case study of brookside Limited Uganda

Abstract

The purpose of the study was to examine the association between information technology capabilities in the supply chain and its individual constructs (IT infrastructure, information flow management and IT personnel capability) and organizational performance at Brookside dairy limited in Uganda. “The study focused on organizational performance in terms of operational performance. A cross-sectional survey and descriptive design survey were used to obtain data from 169 out of 300 respondents selected using simple random sampling and purposive sampling”. The study found out that information technology capabilities is positively and significantly related with organizational performance. Additionally, information flow management and IT infrastructure were found to be positively and significantly related with organizational performance expect for IT personnel capability. “As a result, we draw the conclusion that IT capabilities are related to operational performance, and Brookside Ltd. must create initiatives to advance IT capabilities”. This may be done by leveraging IT infrastructure, information flow management, and IT personnel capabilities. “We recommend management of Brookside limited should procure adequate IT hardware and software infrastructure to enable staff operate electronically”. We also recommend the management of Brookside should put in place communication mechanism linked to market information so that the organization makes use of real data when making production decision.