| dc.description.abstract | The purpose of this study was to examine the influence of Contract management on
Service delivery in UNBS. A self-administered Opened ended questionnaire was
designed and was administered to a sample of 152 staff of UNBS from different
regional offices however, out of the 152, 140 questionnaires were returned showing a
92.1% response rate. The study involved one of each variable; the independent,
moderating and dependent variable. The independent variable; contract management
measured in the aspects of contract monitoring, the level of stakeholder involvement
and records management. The moderating variable; Corruption was measured using
respondents opinions on practices viewed to subject unethical influence outside the
procurement process. The dependent variable; service delivery was measured using the
timeliness. The items capturing the constructs and consequently the variables were
tagged to a five point likert ordinal scale which ranged from; Strongly Disagree to
Strongly Agree which points were coded one to five . That is 5 for Strongly Agree, 4
for Agree, 3 for Not Sure, 2 for Strongly Disagree and 1 for Strongly Disagree. A
factor structure of contract management carried out showed stakeholder involvement
as the most impot1ant factor followed by contract monitoring and lastly records
management. A correlation analysis indicted a significant positive relationship
between contract management and service delivery (r=0.354, p=0.01). Regression
showed that contract management had a significant positive effect on service delivery
of (Beta=0.4 78, P<0.1 ). The predictive power of contract management on service
delivery was found to be 11.90% (Adjusted R Square=0.119). Descriptive statics were
used for other factors that influence Service Delivery as well as recommendations for
service delivery improvements. The other factors that influenced service delivery were
established and Recommendations for service delivery improvements recommended.
While the moderating variable test of corruption indicated no effect on the relationship
between contract management and service delivery. In conclusion, the results obtained
support the hypothesis that contract management has a positive effect on service
delivery. | en_US |
