School of Management and Enterprenuershiphttps://hdl.handle.net/20.500.12504/52024-03-29T07:28:44Z2024-03-29T07:28:44ZContract management and service delivery in local governments: a case of Mukono District local governmentKwikiriza, Godfreyhttps://hdl.handle.net/20.500.12504/16442024-03-26T11:14:47Z2014-01-01T00:00:00ZContract management and service delivery in local governments: a case of Mukono District local government
Kwikiriza, Godfrey
The study was designed to examine the effect of contract management on service delivery in local governments using a case study of Mukono District local government. The study was guided by the thee objectives that is; to examine the effect of contract planning on service delivery in Mukono District local government examine the influence of contract evaluation on service delivery in Mukono District local government and to evaluate the influence of contract implementation on service delivery in Mukono District local government.
A cross-sectional research design was used for the study since data was collected as single point in time and this enabled the researcher to collect detailed and in-depth data from Mukono District government staff. The researcher used questionnaire and interview guide to collect data from the respondents and the sample size of 175 respondents was selected.
The findings of the study indicated that there is a moderate linear relationship between contract planning, contract evaluation, contract implementation and service delivery (r = .762). Contract planning, contract evaluation and contract implementation account for 55.4% variance of service delivery. Thus, this implies that; Contract planning affect service delivery in Mukono District local government, Contract evaluation influences service delivery in Mukono District local government and Contract implementation influences service delivery in Mukono District local government. The study recommends that the district contract committee should ensure that there strict adherence procurement regulations and compliances with contract procedures in order to ensure efficient service delivery. In short, improving contract management can lead to efficient service delivery'.
x, 89 p. ;
2014-01-01T00:00:00ZInternal control practices and organisational performance a case study of steel and tube industries limitedAbias, Muhwezihttps://hdl.handle.net/20.500.12504/16342024-03-22T00:20:22Z2014-01-01T00:00:00ZInternal control practices and organisational performance a case study of steel and tube industries limited
Abias, Muhwezi
This study was centered on internal control practices and the performance of Steel and Tube. The study was guided by three specific objectives that is to examine how control environment influences the performance of Steel and Tube limited, to examine how segregation of duties affect the performance of Steel and Tube limited and to ascertain how information and communication affects the performance of Steel and Tube limited
A cross sectional research design was used for the study. This is because data was collected at a single point in time. This research design was employed in order to answer the research questions of the study. The sample size was114 selected basing on Krejcie and Morgan (1970) which is an efficient method for obtaining a representative sample. Data was collected using questionnaires and interview guide.
The study revealed that internal control practices together with its component of control environment, segregation of duties and information and communication have a direct bearing on performance of the organisation. The study indicated that control environment account for 71.1% variation in performance, Segregation of duties account for 63 .5% variation in performance followed by" information and cornmui1ication which account for 65.8% variation in performance, respectively.
The study recommends that the management should evaluate the controls environment in which it operates and should ensure that there is proper segregation of duties and that should use information and communication since they contribute greatly towards the performance of the organization. It can therefore be concluded that there is significant relation between internal controls and performance.
xi, 69 p. ;
2014-01-01T00:00:00ZLogistics management system and service quality for dry food ration in Uganda police forceKugonza, Masturahhttps://hdl.handle.net/20.500.12504/16242024-03-01T00:12:20Z2016-01-01T00:00:00ZLogistics management system and service quality for dry food ration in Uganda police force
Kugonza, Masturah
The purpose of the study was to assess the relationship between logistics management system and service quality for dry food ration in Uganda Police Force. The objectives of the study where to examine the relationship between logistics services, inventory management, logistics communication and service quality for dry food ration at Uganda Police. The study used a cross sectional research design using both quantitative and qualitative approaches. Data was collected from a sample of 80 logistics team comprising of logistics, stores and receiving committees. The study found that the prevailing transport, storage and distribution services adversely affected the timeliness, availability and condition of dry food rations at UPF. It was also found that the use of fixed order quantity in inventory management constrained the timeliness, availability and condition of dry food rations in UPF. The study also found that although internal communication was good, the failure to use modem ICT adversely affected LSQ in the UPF. The study concluded that dry food rations service quality significantly depends on logistics services of transport, storage and last mile distribution. It was also concluded that dry food rations service quality significantly depends on appropriate consideration of inventory system and replenishment methods. The study concluded that LSQ in UPF depends on internal communication and use of modern ICT. To enhance the timeliness, availability and condition of dry food rations in the UPF the study recommends that the management of UPF should increase on the logistics budget to enable it acquire a dedicated fleet and construction of stores. Management should also develop multiple inventory system which provide for JIT inventory supply quick response, efficient customer response, continuous replenishment and vendor managed inventory methods.
The management of UPF should use EDI, radio frequency, internet and website for online communication.
xii, 62 p. ;
2016-01-01T00:00:00ZCommunity participation and health service delivery in selected health units in Mukono municipalityShirley, Marachtohttps://hdl.handle.net/20.500.12504/16202024-02-26T12:56:07Z2016-01-01T00:00:00ZCommunity participation and health service delivery in selected health units in Mukono municipality
Shirley, Marachto
The overall objective of this study was to investigate how "Community Participation impacts
Health Service Delivery in selected Mukono Municipality Health Centres". This was guided by the following specific objectives to; examine the influence of participative decision making on health service delivery in Mukono Municipality, assess the effect of information sharing on health service delivery in Mukono Municipality and evaluate how consistent community feedback leads to health service delivery in Mukono municipality.
The study adopted a case study research design. A sample size of 195 respondents comprising of health workers (doctors, nurses, medical assistants, clinic officers and midwives) were selected from two Health Centres and one hospital (health centre IV, Kyungu health centre III and Mukono Church of Uganda Hospital) and community members living in Kauga village, Nassuti village and Mukono centre, chairpersons of village Health Committees (VHCs), Community
Health Workers (CI-IWs), councilors and the Municipality Medical Officer. Both primary and secondary data were used for this research. Qualitative and quantitative data was used for the study. Both primary and secondary data was collected using self-administered questionnaires, focused group discussions and an interview guide. Qualitative data was analysed by transcribing it into the major themes which emerged. Quantitative data was analysed using Statistical Packages for Social Sciences (SPSS).
The findings of the study revealed there was a strong positive correlation between community participation and health service delivery (r = 0.883; p <0.005). The study findings were that low community participation resulted into shortage of skilled health personnel, lack of equipment, stock outs of drugs and low budgetary allocation which hampered delivery of primary health care. This attributed to obstacles in accessing health care services. The study concludes that, there is Relationship between participative decision making, information sharing and consistent community feedback (r =.925 *; p= O< 0.' 035<0.05). The study results therefore show that participative decision making had a positive effect on health service delivery. This is explained by the positive correlation co-efficient between the two variables (r = 0.303). Low levels of participation in decision making made health service insignificant within the Mukono Municipality community; this resulted into high level of mortality and morbidity due to preventable and treatable diseases. There is a strong relationship between information sharing and health service delivery (r =.052; p = 0.73> 0.05). community participation (Participative Decision Making (P dm), Information Sharing (Is) & Feedback(F) explain 62.5% of variations in health service delivery. Results show a significant model (F=7.002, sig=0.003) to explain a multi regression equation of health service delivery (y) = 1.172+0.326(P dm) + 0.260(ls) + 0.458F.
The study recommends that, the number of primary health care facilities be increased and human resources management and administration should be strengthened to avert staff shortages in health facilities. A contingency plan for the supply of drugs and equipment to health facilities should be developed. Budgetary allocation to health facilities should be increased as well as scaling up on community health system strengthening.
ix, 79 p. ;
2016-01-01T00:00:00Z