Browsing by Author "Wanja, Boniface"
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Customer relationship management and customer retention in non deposit taking microfinance institutions in Uganda: a case study of Fincredit Mbale regional office
Wanja, Boniface (Kyambogo University, 2019-10)The study examined the relationship between customer relationship management and customer retention in Fincredit Mbale Regional Office. The study had customer relationship management as the independent variable and customer ...