Browsing by Author "Edwine, Nabahirwa"
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Detecting the risk of customer churn in telecom sector: a comparative study
Edwine, Nabahirwa; Wang, Wenjuan; Song, Wei; Ssebuggwawo, Denis (Mathematical Problems in Engineering : Hindawi, 2022-07-18)Churn rate describes the rate at which customers abandon a product or service. Identifying churn-risk customers is essential for telecom sectors to retain old customers and maintain a higher competitive advantage. The ...